Details

　　Department: Relationship and Demand Management

　　Schedule: 8 hour shift, Monday - Friday

　　Location: Hybrid schedule, must reside in Nashville market

　　Benefits

　　Paid time off (PTO)

　　Various health insurance options & wellness plans

　　Retirement benefits including employer match plans

　　Long-term & short-term disability

　　Employee assistance programs (EAP)

　　Parental leave & adoption assistance

　　Tuition reimbursement

　　Ways to give back to your community

　　*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.

　　Responsibilities

　　Leadership & Operations Management: Manage and lead from behind a team to achieve goals and objectives. Organize, prioritize, and delegate assignments to achieve specific service level agreements, key performance indicators to achieve project deliverables. Continuously develops the service delivery team talent to elevate the role of a Service Delivery Director by empowerment, coaching, and support for personal development.

　　Escalation and Problem Resolution: Skilled in independently assessing the issue and owning the engagement of the appropriate stakeholders to overcome. Quickly finds effective solutions to an issue while adhering to organizational processes and maintaining strong relations with business partners and colleagues.

　　Incident Management: Act as incident commander for major incident bridge of unplanned interruptions, malfunctions, and quality reductions of provided IT services. Follow incident management protocols and restore provided IT services to normal operation as quickly as possible. Actively participate in the improvement of incident management processes, procedures, and knowledge. Communicates effectively and timely with leadership if major issues are not resolved quickly.

　　Communication: Provides clear, concise, and effective communication to meet the unique needs of different audiences. Creates a mutual understanding, harmony, and action by being an attentive listener and encouraging open expression of diverse ideas and opinions.

　　Vendor Management: Partners with the Service Delivery Program, Vendor Management Office, and key stakeholders to lead managed services providers to achieve contractually obligated service level agreements and deliver a positive customer experience. Develops strong proactive collaborative partnership. Leads and actively participates in process improvement activities and raises concerns, especially around SLA, risk, and security.

　　Collaboration: Work with various groups, leadership levels, teams, and vendors that are not under direct management to achieve goals and expected outcomes. Lead service delivery managers and logistics coordinators to work across AT Towers and with business partners. Partners with Service Delivery Program Director and other Service Delivery Directors to drive service improvements across Ascension, manage the SD Program budget, and deliver on SD Program priorities.

　　Relationship Management: Develop a network of trusting relationships with peers throughout the larger AT organization who you directly engage to explore opportunities and overcome challenges. Build and strengthen internal and outside relationships critical to the service delivery organization. And in consultation with the market Account Management Director, be accountable to markets leadership / strategic business partner relationships.

　　Team Culture: Create a culture of ownership and accountability within the team. Ensure team approaches their work as problem solvers (versus problem admiration) - and approaches their work in a way that demonstrates a "We" culture with their AT colleagues and extended partners (as opposed to "us vs them").

　　Requirements

　　Education:

　　High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.Additional Preferences

　　No additional preferences.

　　Why Join Our Team

　　When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

　　Equal Employment Opportunity Employer

　　Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

　　For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf) poster.

　　As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

　　Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

　　E-Verify Statement

　　This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

　　E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)