Summary

　　This professional service coordinator position sits within the Office Community Services for the Allegheny County Department of Human Services. The Service Coordinator serves as the first contact for community members to access the Allegheny County Homeless Continuum of Care (CoC). This position is responsible for providing resource coordination and supportive advocacy to those experiencing homelessness and/or in a housing crisis through eviction prevention work.

　　Position requires incumbent to be available to work 3 staggered work shifts between the hours of 7:45 a.m. and 5 p.m., Monday through Friday, with shifts being rotated on a weekly basis. Communication with individuals reaching out to the Allegheny Link is mainly over the phone when individuals call into the Allegheny Link hotline. Assistance is also required to be provided to those individuals presenting in person to the Human Services Building as well as emailing into the Allegheny Link.

　　This position is currently staffed within a formalized hybrid working model with remote work and in office work within those rotating shifts. It is required and expected the Service Coordinators work in office at least 2 days per week with the potential of an additional day when staffing requires it. Service Coordinators are expected to be in office for staff meetings and other DHS meetings/trainings as required.

　　Essential Duties and Responsibilities

　　Required to meet with individuals and families in person at the Human Services Building to work to support with services and supports to meet their needsRequired to respond to phone inquiries from individuals and families to determine through open conversation and informal needs assessments what immediate needs the clients have and assists with addressing those needsTo engage with individuals, families, and professionals with dignity and respect and in a way in which they are comfortable to ensure a positive and inclusive experienceSeeks innovative approaches to meet the unique needs of those we supportAssists in and/or provides supportive listening and/or crisis intervention as individuals and families present in varying levels of crisis (over the phone or in person)To provide information and guidance on homeless and housing services and supportsObtaining HUD required Coordinated Entry dataCompleting the Allegheny Housing Assessment (AHA) in a collaborative conversation with individuals and familiesEnsuring individuals and families are knowledgeable on how to move forward in their housing plansTo provide preliminary eligibility screening for other publicly and privately funded programs in addition to the presenting needTo educate on program options available and next steps needed with planning for success with those optionsWhen needed, advocates on an individual's behalf and, when appropriate, assists individual to empower themselves to advocate on their own behalfServes as an expert clearing house on resources and servicesAdvocates on a system level to ensure timely access to services and supports for individuals and families and at times acts as a liaison between CoC providers to ensure connectionsAssists in and/or provides crisis intervention with follow-up (including, but not limited to mandated child abuse and adult abuse reporting); appropriately implements mandated reporting policies and proceduresAssists in completing benefit/program related paperworkProvides follow-up for client contact as needed and appropriateMaintains Allegheny Link IT Application with all client related activitiesParticipates in staff meetings, trainings and other related events as a resource specialist representing DHS OCSIdentify and communicate opportunities to improve processes and services, including need trends and gaps in service for continuous improvement

　　Knowledge, Skills and Abilities

　　A passion for ending homelessness.Embracing a "whatever it takes" attitude toward meeting the needs of people served.Ability to acquire a thorough understanding of all local, state and federal health and human services programs with an emphasis on resources often utilized by people overcoming housing crises.Quickly establishes rapport and trust with persons served coming from incredibly diverse life experiences.Communicates effectively, both orally and in writing.Builds positive partnerships with a wide range of individuals and organizations.Ability to learn and utilize web-based and PC software and email to develop reports and document services provided. A majority of this work is required "in real time" while assisting individuals and families.Manges time and works well under pressure, while maintaining confidentiality and professional conduct.Strong organizational skills, problem solving skills and judgement.An understanding of the principles of Harm Reduction, Trauma-Informed Care, and Housing First. Experience in implementing services guided by these principles in a plusStrong ability to work independently as well as part of a high-performance team of professionals with an office culture of cohesive teamwork and respectAbility to efficiently manage time and work well under pressure of a fast-paced office environment, while maintaining confidentiality and professional conduct

　　Supervisory Responsibilities

　　This job has no supervisory responsibilities.

　　Additional Responsibilities

　　From time to time the employee will be required to perform additional tasks and duties as required by the employer.

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, consistent with applicable law.

　　Education/Experience Requirements

　　Master's degree in a field of study related to social services.

　　-OR-

　　Bachelor's degree in a field of study related to social services with at least two (2) years' experience of field work related to social services.

　　-OR-

　　Any equivalent combination of education and experience which meets the required knowledge, skills and abilities.

　　Certificates, Licenses, Registrations

　　Act 33 & 34 clearances.