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Service Associate - Insurance Services, ESR
Service Associate - Insurance Services, ESR-October 2024
Sarasota
Oct 13, 2026
About Service Associate - Insurance Services, ESR

　　Overview

　　Under a significant level of guidance and direction, provides customer service for Paychex ESR clients . Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

　　Responsibilities

　　Handle an individual book of clients.Take inbound and outbound calls to obtain client informationUpdates clients health premium informationUtilizes Excel for reporting, client list, etcAssist other team members with their book of business during busy season

　　Qualifications

　　1 year of Contact center or call center experience - preferredproficient in MS Excel and experience working with salesforce is preferred Employee benefits, health insurance, or claims experience - preferred

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