Service Advisor Duluth, MN, USA Req #400 Wednesday, March 29, 2023 The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers. This position will work 2nd shift (3p-12a) and every 5th weekend. Responsibilities Include: Takes customer repair requests and provides accurate estimates in a timely manner Provides technicians repair instructions and performance expectations Completes warranty documentation as needed for accurate and timely transactions Coordinates communication with customers and ensures expectations are met Performs evaluations and work quality reviews with Technicians Ensures all parts purchases and charges are timely and accurate Responsible for ensuring regulatory requirements are fulfilled and all employees have a safe and efficient work environment while maintaining productivity Develops successful working relationships with customers and employees for long term satisfaction and dealer growth and profitability Ensures repair orders, warranty documents and financial record keeping tasks are completed timely per requirements and overall dealership objectives are met Reports all necessary information to Service Manager Attend company required training. Requirements Education: High school diploma or the equivalent Experience: 5+ year's heavy truck or equipment Technician experience. Experience with Mack and Volvo products, dealerships and corporate systems preferred. Experience in regulatory compliance related to vehicles and shop environments. Knowledge, Skills, & Abilities: Excellent communication skills Strong computer and software skills Positive attitude Professional personal appearance Strong troubleshooting skills Other details Pay Type Hourly Duluth, MN, USA Nuss Truck & Equipment is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.