It's a great time to join AAA The Auto Club Group!

　　JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

　　Job Type:

　　Full time

　　Exempt/Non Exempt:

　　Salary

　　Job Description:

　　Why Choose a Career with the AAA The Auto Club Group (ACG)

　　/ AAA Car Care:

　　At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical

　　expertise

　　. With 34 stores and counting, we are the largest

　　chains

　　of AAA club-owned repair facilities in the USA. In our clean and conveniently

　　located

　　facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.

　　Now you know about us, but who are you? You are

　　likely

　　someone

　　who

　　is organized, a skilled communicator and

　　enjoys interacting with customers.

　　Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more.

　　We

　　are members

　　serving members. We are committed. We aspire to create a workplace that helps others,

　　members

　　and team members alike. This is What Makes Us . . . Us.

　　Come join our team!

　　A day-in-the-life of a

　　Service Advisor

　　:

　　Service Advisors serve

　　as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction.

　　They schedule,

　　confirm

　　and

　　prepare

　　for

　　appointments with customers to

　　expedite

　　their service experience

　　. In addition,

　　they

　　enter

　　repair orders into

　　service

　　database system; produce repair orders for customers with full transparency including cost and time estimates

　　.

　　Service Advisors also

　　complete

　　documentation of automotive problems and service needs by listening to customer's description of symptoms, clarifying description of problems, and examining service schedules while

　　providing

　　clear and consistent documentation within the digital vehicle inspection and the point of sale.

　　In this role,

　　Service Advisor

　　s

　　will

　　also

　　have the opportunity to

　　:

　　Preparepricing estimates for labor and parts based on technician's notes and documentation, per business line predetermined matrix

　　Utilize the consultative selling process toassistcustomers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer's situation, vehicle age,mileageand history

　　Communicatefrequentlywith technicians to ensuretimelycompletion of workGain superior product knowledge to effectivelyassistcustomers with service maintenance requirements and warranty informationProcess customer payments for servicesCollect deposit (minimum 50%) from customer on repairs that exceed $1,000

　　Be an integral part ofmaintainingcustomer satisfaction scores

　　Activelyidentifymember/customer needs across all business lines; introducingmembers to other departments.Advocate for membership,insuranceand travel departmentsAssistmanagement with inventory count andmaintainof efficient stock level, as neededHow we reward our employees

　　:

　　You know compensation goes way beyond take-home pay. AAA offers best in class benefits

　　including, but not limited to following:

　　Excellent medical, dental, visionand prescriptionFree AAA membership

　　Free uniformsand shoes

　　Up to 3 weeks of vacationinyour first year11 paid holidaysWe offer profit sharing, and 401k with matching contributions.

　　Automatic 4% 401K employer contribution

　　Additional401K match of 50% up to 6% contribution

　　(6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)

　　This role is a salaried, non-exempt position (eligible for overtime pay). Average earning potential is between $40,000 and $60,000 annually and will be based on individual work-related experience and actual hours worked.In addition to an annual base salary,Service Advisorsare also eligible for:

　　Monthlyincentiveopportunity:gross-profitbased

　　Annualincentiveopportunity

　　Certificationbonusopportunity