POSITION SUMMARYOur service administrator position is a critical role; they are the first person customers speak to when reporting issues. The service administrator manages all open tickets and advises technician scheduling. They must be able to manage a large group of open tickets in a professional manner. The work environment is fast-paced, and the service admin will need to make quick and sound decisions. The service administrator is responsible for working in tandem with our area service technicians and engineering teams to provide technical solutions to customers remotely.ESSENTIAL DUTIES AND RESPONSIBILITIES:Troubleshoot and diagnose customer issues remotelyPerform data entry in the system for equipment service recordsPro-actively follow up on open tickets, internally and externallyCall routingAnalyze trends open engineering actions to drive long-term solutionsManage service requests via email and phone linesCreate and provide service quotes for field repairsRemote troubleshooting, internally and externallyOrder and follow up with service bulletinFind, order, and track partsPlanned field visits could be required periodically throughout the yearOther assignments as designated by the department managerQUALIFICATIONS AND EXPERIENCE:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor's degree preferredFive years of related field experience in hydraulics, electric PLC systems, or refrigeration principlesAbility to use, read, and interprets drawings and measuring scale or tape measure proficientlyAbility to read and understand electrical and hydraulic schematicsKnowledge of PLC and can-bus systemsCertified to handle refrigerants section 609 and type two or universal preferredWorking knowledge of advanced electrical troubleshooting, hydraulics, air conditioning, and diesel engine applicationsExperience with ground support equipment preferredSelf-starterStrong organizational skillsIndependent thinkerStrong written and oral communication skillsCustomer service experienceMicrosoft Office proficiency (Word, Excel, PowerPoint, and Outlook)Heavy equipment experienceMinimal travel requiredIf you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please at [email protected]. Only messages sent for this purpose will be reviewed.EEO is the Law (English)EEO is the Law (Spanish)This is a full time positionTLD provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, TLD takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by law. Employment decisions are based on the principles of equal opportunity and affirmative action.TLD is committed to ensuring that its online application process provides an equal employment opportunity to all candidates, including individuals with disabilities.