As a talented senior UX researcher, you will use Design Thinking methodology to develop empathy for our product's users. You will work closely with local and global multidisciplinary teams to deliver high quality, end-to-end research deliverables in a fast-paced environment. You will support the development of best-in-class digital products and services.

　　Job Responsibilities

　　Plan and execute UX research tasks to align with our product timelines

　　Advocate for user needs while understanding their connections to our business goals and desired outcomes

　　Create compelling, multimedia research artifacts that highlight insights, provide recommendations, inspire and direct design, and help shape product roadmaps

　　Collaborate with multidisciplinary teams of researchers, product and content designers, product managers, subject matter experts, and engineers

　　Organize and document research processes, operations, and outputs to share with other teams

　　Share knowledge with, educate, and influence stakeholders about UX research processes and best practices to optimize our operations and elevate our organization

　　Required qualifications, capabilities, and skills

　　Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), or related fields

　　3+ years of work experience in the UX research field, with at least some experience working on large and complex products

　　Samples of work demonstrating relevant experience (an online research portfolio or work sample links in résumé), especially on strategic UX research projects

　　Experience in planning and conducting different types of research including foundational, generative, and evaluative research at multiple points in the product development lifecycle

　　Deep understanding of the Design Thinking methodology, both as a practitioner and educator

　　Excellent verbal and written communication skills

　　Ability to communicate and document research findings through artifacts and presentations

　　Familiarity with UX research tools (UserTesting, Dscout, etc.)

　　Preferred qualifications, capabilities, and skills

　　Experience in planning and facilitating Design Thinking workshops

　　Familiarity with the financial domain

　　Familiarity with UX design tools such as Figma and the Adobe suite

　　JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

　　We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

　　Base Pay/Salary

　　Palo Alto,CA $104,500.00 - $145,000.00 / year