Senior Technical Product Engineer, AI

　　United States, Georgia, Atlanta

　　Information Technology

　　19-Jan-2024

　　Ref #: 23505

　　How you'll help us Keep Climbing (overview & key responsibilities)

　　Join Delta IT as we leverage AI within technology to unlock powerful customer experiences and continuously refine airline operations. Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we create meaningful and innovative solutions and are looking for team members to help us realize our vision. To further this objective, we are seeking an IT AI Technical Product Engineer to be part of a growing technology team.

　　As a Technical Product Engineer for AI, within the Communications, AI, and Automation portfolio, you will work on initiatives across the entire business; initiatives range from our complex global operation to the digital customer experience. We're looking for someone who is passionate about delivering solutions for real-world, large-scale problems using Artificial Intelligence techniques including deep learning, machine learning, generative AI, reinforcement learning, and CNNs. This area will combine AI and software engineering to bring initial prototypes to life within applications and achieve value for employees and customers.

　　What would you do?

　　Grow Delta’s use of AI within customer and employee facing experiences

　　Drive a variety of high-visibility initiatives and collaborate across the enterprise teams to understand business challenges and industrialize AI opportunities.

　　Maintain an exceptional level of customer focus centered on integrity and transparency.

　　Make things happen without frequent management direction and know when to communicate status or escalate issues to their leaders, teammates or stakeholders.

　　Provide technical thought-leadership for AI solutions across a wide range of centralized and distributed environments across the Delta landscape.

　　Lead innovative ideation sessions to define business needs and translate that into process/data flows and Epics/Features/Stories with accurate success criteria.

　　Help to define, design and capture data required for measurement of each solution.

　　Obtain and analyze data from multiple sources to drive strategies and measure success and ROI

　　Bridge gaps between POC trials and industrialized AI-fueled software

　　Delivering with Quality and Speed

　　Ensuring the team produces continual and on-time delivery of value.

　　Drive delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity.

　　Maintain an exceptional level of customer focus centered on integrity and transparency.

　　Provides quantitative expertise (data analysis, statistics, forecasting, simulation, and optimization).

　　Working on a variety of high-visibility IT projects, either in the form of internal development or in conjunction with external vendors.

　　Manage risks, issues, and develop remediation plans.

　　Analyze numbers, trends, and data to drive new strategies and streamline & automate processes.

　　Work closely with one or more Agile development teams to translate product inputs into well-defined functional requirements and user stories.

　　Lead story grooming sessions or requirements clarifications sessions.

　　Translating product strategy into requirement documents, using cases and process flows.

　　Write clear stories to deliver functionality, such as user interaction stories, system integration stories or API level stories.

　　Ability to formally report on findings in a concise, understandable way.

　　Responsible for providing line of sight to data quality and gaps where issues need to be addressed.

　　Assist with managing team delivery commitments and helping to remove enterprise and escalated impediments.

　　Manage several concurrent projects of varying priority and complexity, across multiple teams and multiple business divisions.

　　Foster close cooperation across all team members; encourage cross-training and team support.

　　Working closely with the Commercial Managers and Senior Product Managers and development teams to ensure that the team clearly understands the required functionality to meet market needs.

　　Collaborating with product, project and development stakeholders and teams, gathering requirements, coordinating dependencies and identifying risks and opportunities.

　　Conducts research, performs studies to obtain data; and analyzes problems to advise on or recommend solutions, utilizing knowledge of theory, principles, or technology of NDC specialization.

　　Look upstream and downstream to see around corners and anticipate future consequences for immediate technical choices.

　　Operate with Agile and Cloud Target squads within two-week sprints.

　　Develop an AI first mindset and help democratize AI for Delta.

　　Benefits and Perks to Help You Keep Climbing

　　Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

　　Competitive salary, industry-leading profit sharing program, and performance incentives

　　401(k) with generous company contributions up to 9%

　　Paid time off including vacation, holidays, paid personal time, maternity and parental leave

　　Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

　　Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

　　Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

　　Domestic and International space-available flight privileges for employees and eligible family members

　　Career development programs to achieve your long-term career goals

　　World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

　　Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

　　Recognition rewards and awards through the platform Unstoppable Together

　　Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

　　What you need to succeed (minimum qualifications)

　　5 or more years of experience in related field or any combination or equivalent education, experience, and formal training that allows the candidate to meet the requirements of the job.

　　Experience as a Product Engineer for a technical product

　　Excellent analytical skills and creative problem-solving skills with ability to translate data into digestible and actionable insights.

　　Experience in analysis with querying, summarizing, visualizing, and reporting data.

　　Understand the fundamentals of deep learning, and machine learning.

　　Proficiency in written and oral communications and able to produce concise, relevant, strategic documents and executive presentations.

　　Bachelor's degree in computer science, engineering discipline, economics, business or equivalent experience

　　Consistently prioritizes safety and security of self, others, and personal data.

　　Embraces diverse people, thinking, and styles.

　　Possesses a high school diploma, GED, or high school equivalency.

　　Is at least 18 years of age and has authorization to work in the United States.

　　What will give you a competitive edge (preferred qualifications)

　　A doer by default: You are self-motivated and take pride in building great experiences for users, whether they are employees or customers. You are resourceful in finding the data and tools you need to get the job done and have a bias for action

　　You enjoy working with people and can put yourself in other people's shoes. You're not afraid to ask for help when you need it or help teammates when they need a boost

　　You believe in strong opinions, weakly held-- you're not afraid to change your opinion in the face of new facts and acknowledge what you don't know

　　Are intensely curious about finding a solution to the pain-points of our passengers along the entire travel experience

　　Love travelling and can deeply empathize with our customers

　　Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here