Eaton's new campus for its critical power systems in Vantaa, Finland, integrates all current activities into a much larger site. Campus is completed by the end of 2023, and the 16,500 m² site will house research and development, manufacturing, warehousing, sales and service under one roof and will create up to 100 additional jobs.

　　As one of the world's largest manufacturers of three-phase uninterruptible power supplies (UPS), Eaton's expansion in this area is driven by strong business growth and the demand for systems that ensure business continuity. Situated in a prime location next to the Helsinki airport, the Vantaa facility will serve as Eaton's Critical Power Solutions headquarters and a center of excellence for data centers.

　　Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people?

　　Then we want to hear about you!

　　Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E

　　What you'll do:

　　Acts as a technical expert on Eaton EMEA 3ph UPS products to enable and support smooth operations of Eaton Field Service Engineers and partners across EMEA region. Provide service trainings for Field Service Engineers. Create and maintain service documentation.

　　Main responsibilities:

　　- Resolve technical product-related issues

　　- Provide first class technical support to local and regional FSEs (Field Service Engineers) in their daily activities

　　- Manage and lead troubleshooting and take corrective actions in challenging field incidents

　　- Report to Quality organization of field findings

　　- Run service trainings for FSEs and ASPs (Authorized Service Partners), including onsite, remote and E-Learning trainings

　　- Create and improve the content and quality of service trainings

　　- Create and maintain a comprehensive service knowledge base, technical documentation, field service bulletins and service guides

　　- Participate new product development projects as a voice of customer and provide field service perspective

　　- Give service related input to other stakeholders, for instance Engineering and Sales Support

　　- Contribute to the zero-incident culture supporting safety of FSEs through instructions and training

　　Qualifications:

　　B.Sc. (or respective skills)

　　2-5 years of experience in Electrical and/or Electronic industry

　　Skills:

　　Technical knowledge on power electronics and/or three phase electrical systems and solutions. Experience on UPS technologies is an advantage. Basic computer and IT skills.

　　Strong work ethic, Communication and interpersonal skills, Problem-Solving Skills, Teamwork, Adaptability, Positive attitude in customer service