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Senior Subject Matter Expert, RBS AGS
Senior Subject Matter Expert, RBS AGS-July 2024
Beijing
Jul 12, 2025
ABOUT AMAZON
Our mission is to be the world’s most customer-centric company.
10,000+ employees
Technology
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About Senior Subject Matter Expert, RBS AGS

  Description

  Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in nine countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

  The RBS Amazon Global Store (AGS) in Beijing is an integral part of Amazon online product lifecycle and buying operations. AGS provides international products to customers shopping on their in-country Amazon site, offer a localized search and browse experience, use local payment methods, end-to-end delivery solutions, access to local customer service support. The main duties of AGS are to maximize the revenue potential of GS ASINs by fixing drop-off in cross-listing, buyability, discoverability, and conversion defects and improve customer experience by fixing detail page catalog defects.

  Key job responsibilities

  As an SME of RBS AGS, you will work as an expert to cooperate with people from various team of Amazon and drive implementation of programs, by which to enhance customers' experience and contribute to business profitability. You will have chance to forecast, plan, implement and control the progress of programs, and ensure successful delivery and achievement of goals.

  Key Performance Areas:

  Project/program management, including plan, implementation and control

  Be creative with new initiatives

  Dive deep, find root causes and build solutions

  Consider scalability in solution building

  Stakeholder engagement

  We are open to hiring candidates to work out of one of the following locations:

  Beijing, 11, CHN

  Basic Qualifications

  2+ years of program or project management experience

  Knowledge of customer experience, listening to customers' voice and work backwards to improve business process and operations

  Experience handling projects using six sigma or Lean processes

  Experience using data to influence business decisions

  Experience interpreting data and making business recommendations

  Preferred Qualifications

  Experience in advanced SQL, Python, Tableau

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