Location

　　Austin Hotel Downtown

　　Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol.Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

　　Job Description

　　To create an atmosphere in the Lobby conducive to the prompt and efficient handling of all guest needs.

　　Omni Benefits Include

　　Free Donwtown Parking in our Underground Garage

　　Associate Cafeteria with Daily Complementary Hot Meals

　　Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.

　　401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount

　　Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!

　　Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts

　　Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

　　Responsibilities

　　Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.

　　Maintain continuous liaison with Management, Reservations and Housekeeping staff to guarantee that all guests are receiving quality services that exceed their expectations.

　　Be alert to potential problems and malfunctions of hospitality services and make on- the- spot corrections, and complete second efforts

　　Participate with other members of management in developing plans to deliver special services to selected targeted markets.

　　Oversee Loyalty Ambassadors daily tasks

　　Be involved in resolution of as many guests' complaints as possible.

　　Supervision of Bell, Door, Valet Staff, Concierge and Loyalty Ambassador.

　　Ensure Bell and Door services meet 4- diamond expectation to include: being knowledgeable of all hotel offerings, hours of operations, hotel directionals, proper verbiage/ greetings

　　Monitor and update Guest Services Medallia Tracking Board

　　Must be able to train new associates.

　　Perform Success Checklist for Bell, Door and Concierge staff.

　　Performs MOS monthly audits

　　Assists with OST Meeting content and agenda

　　Assists with Dispatch of Bell Up and Bell Down

　　Oversee/coordinate Group Bell Deliveries per group contact request

　　Front Drive Management Support during busy times.

　　Daily Tasks to Ensure Select Guest Satisfaction and Reporting is Done.

　　Support Concierge during Break, Peak Periods with assisting guests at all times in all areas.

　　Support and Possibly Need to assist in Transporting Guests and/or Groups throughout the property.

　　Contact Transportation various transportation companies to assist with arranging guests transportation

　　Attend Weekly Resume, Rooms and Leadership Meetings

　　Assist scheduling in Kronos, edits to payroll, completes gratuity spreadsheet for portage gratuities

　　Overseeing conduction of inventories of guest supplies and Concierge supplies and order as needed.

　　Qualifications

　　High School Diploma or equivalent.

　　Prior supervisory experience required.

　　Prior hospitality experience preferred.

　　Ability to teach, develop, and motivate others.

　　Must have the ability to multi-task.

　　Excellent verbal and written communication skills required.

　　Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

　　Job LocationsUS-TX-Austin

　　Posted Date2 weeks ago(1/16/2024 5:10 PM)

　　Requisition ID 2024-103848

　　of Openings 1Category (Portal Searching) Front Office Operations