Job Description

　　As a Technical Support Engineer, you will be providing technical support to Oracle Service customers for problem resolution related to their Oracle equipment. This could include: - Providing post-sales, Hardware support or facilitating resolution mediating between Oracle Technical Support teams and the customer in a timely manner as applicable. - When necessary, advancing calls to the appropriate level of support with complete and accurate information.

　　Knowledge of RAID storage concepts and protocols (iSCSI, SCSI, FC). Windows, Linux and Solaris is required. AIX knowledge is beneficial

　　Good understanding of networking concepts including Linux, TCP/IP, network interfaces, aggregation and virtualization, NFS, SMB Network Protocol, Naming services, network security, Infiniband, ethernet, and fabric switches

　　Displaying and maintaining a high level of professional behavior at all time

　　Assisting to ensure Customer Satisfaction goals are met

　　Documenting resolutions to assist with possible future problem resolution

　　Effectively prioritizing feature work and managing list of outstanding customer queries

　　Acting as a technical resource to peers as needed to help resolve customer problems for your area of expertise

　　Communicating confidently with Sustaining and Product Development Engineers on technical issues

　　Using remote support tools for live debugging and issue resolution

　　Work closely with all levels of customers external and internal

　　Willing to work in shifts or be capable of occasionally serving "weekend on-call"

　　Provide support for Oracle Cloud Infrastructure (OCI) ZS OCI Marketplace, ZFSSA PCA

　　Working with virtualization in Oracle Cloud technologies such as Kubernetes, containers, and object storage solutions

　　Technical degree - BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/ Chemistry OR functional degree + technical higher degree

　　In lieu of degree may substitute 4 years professional experience and professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.)

　　Responsibilities

　　As a Senior Support Engineer, you will offer strategic technical support to ensure the highest level of customer satisfaction. A main focus is to create/apply automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be a chipping in member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

　　This opportunity is for you. Apply today!

　　Disclaimer:

　　Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

　　Range and benefit information provided in this posting are specific to the stated locations only

　　US: Hiring Range: from $21.59 to $60.63 per hour; from $44,900 to $126,100 per annum. May be eligible for equity.

　　Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

　　Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

　　Oracle US offers a comprehensive benefits package which includes the following:

　　Medical, dental, and vision insurance, including expert medical opinion

　　Short term disability and long term disability

　　Life insurance and AD&D

　　Supplemental life insurance (Employee/Spouse/Child)

　　Health care and dependent care Flexible Spending Accounts

　　Pre-tax commuter and parking benefits

　　401(k) Savings and Investment Plan with company match

　　Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

　　11 paid holidays

　　Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

　　Paid parental leave

　　Adoption assistance

　　Employee Stock Purchase Plan

　　Financial planning and group legal

　　Voluntary benefits including auto, homeowner and pet insurance

　　About Us

　　As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

　　When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

　　We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

　　Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

　　We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

　　Disclaimer:

　　Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer