Job Title: Customer Success ManagerInVeris Training Solutions is a global leader in integrated live fire and virtual training solutions for military forces, law enforcement agencies and commercial shooting ranges. We employ 400 people in seven countries, including the US, Australia, Canada, the Netherlands, Qatar, Singapore, and the UK.We work on some of the most demanding challenges in the defense, law enforcement and commercial range industries: from saving lives to keeping our peacekeepers and civilians safely trained. Whats more, InVeris Training Solutions employees are committed, engaged, and excited that the work we do is in Service to Safety. Weve got the best of both worlds in one company, and we invite you to become part of our growing team.Job DesignationThe customer success employee will work with customers to maximize the value of the products InVeris delivers. They will work to understand a customers underlying issues and will strive to provide users with actionable solutions when in receipt of our products. We will expect the customer success employee to build strong long-term relationships with key users and stakeholders. The ideal person will use customer insights to constantly improve how we on-board and retain diverse platform users, and they will develop and share best practices with Service Sales Manager, Customer Support, and Engineers.Job Core ResponsibilitiesAdvocate for the company. Advise customers on how InVeris can best meet their needs through service contracts or upgrades.Onboarding of new customers. Educate customers on how to use and maintain our product to have the most success with their ranges.Manage initial customer challenges during the onboarding process, will be the first point of contact after installation.Encourage upsells and cross sells by assisting in fulfilling customers goals by keeping them aware of new products and services.Relationship building between customers, customer support and engineering. Be the liaison to communicate to the company customer feedback.Work with Service Tech to identify parts required for maintenance, place replacement and spare parts orders, track parts availability that are in conjunction with service visits.Provide in-house support to service technicians in the field so they can better service the customers.Job SpecificationsExperienceCustomer-First MindsetAbove average knowledge in PC-based word processing, spreadsheets, databases, and running reports.Excellent customer relation/communication skillsTechnical SkillEmpathy, Active listening skillsTeaching/MentoringDetail orientated, goal driven individual with the ability to work in a fast paced, flexible, and evolving work environment with no supervision and the ability to seek out solutions.Good written and oral communication skillsSelf-starter with ambition to achieve goals of the departmentMust be a meticulously organized individual with the ability to multitaskEducationAt least 2 years experience with Live Fire range productsAt least 5 years Customer Service experience2-year degree or equivalentCompany Websiteinveristraining.comThis position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.InVeris Training Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation. Contact Human esources at ITS-HumanResources@inveristraining.com.EducationPreferredAssociates or betterEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

　　Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity