Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

　　Learn more about our culture and how we make our employees happier through The Sprinklr Way.

　　Job Description

　　Meet our Social Media Services Team!

　　Enterprises often struggle with high levels of user generated social conversations surrounding the brand. Community Management comes into the picture by offering a business and non-business hours' support that monitor's client's social channels. Our steadfast team moderates across different social channels and languages. We button down the good content that could be relevant to the brand, while identifying and mitigating every situation that could threaten the brand's social media presence and reputation. No matter what the threat, we are ready to take it down owing to the finest technology Sprinklr possesses, the rich experience backing us up and a team of highly skilled professionals, naturally inclined towards social media with a thorough understanding of the social tone, language and content of the brand.

　　What Are Your Responsibilities

　　The Social Media Analyst duties will include but are not limited to:

　　Understand and relate to brands and their social presenceMonitor and moderate social channels of clients - Identify/Escalate consumer service concerns, brand response worthy content, sensitive/ inappropriate contentPost social media content on appropriate social channels like Facebook, Twitter, Instagram, YouTube, Google+, Pinterest , Forums, Blogs, etc,Formulate responses for user engagement that adhering to the social tone and language of the brandMonitor and act upon campaign specific or crisis specific messages as per the guidelines listed by the brandConduct extensive research to build the client's social audience profile database and identify audience that matter to the brand.Discretion to identify threats and opportunities in user generated contentHas worked on Creating and Implementing Advocacy Programs for BrandsExperience in Tracking and Engaging with Influencers/advocates for brandsMonitor the activities of main competitors in social mediaAnalyse trends and generate reports of client's social activities and engagementAnalysing social media insights to guide future social media campaigns.Building reporting frameworks to evaluate return on investment on the various platforms.Should be passionately in tune with the latest social media trends, online behavior and how to leverage them for business advantage.

　　What makes you qualified

　　3-6 Years of relevant experience in executing projectsPrevious experience working as a Social Media Analyst a similar role or alternatively a background in social media ideally from a similar industryBachelor's degree in Engineering, Science, Business, Mass Communication with an aggregate of minimum 60%; preferably from any premier institute.Prior work experience with popular social media management tools (Sprinklr, TweetDeck, HootSuite, Sprout Social, etc)High level of fluency in English - both written and verbalWell versed about social media channels (Facebook, Twitter, YouTube, Foursquare, Instagram and others)Must have experience in developing and inspiring peopleHas relevant client facing skills and expertiseUnderstands how brands utilize social spaceBeing up-to-date with the latest trends and developments in social media as a businessAbility to analyze and interpret large volume of content, build valuable

　　inferences and make informed decisionsAbility to work in a highly challenging and dynamic environment while

　　maintaining high standards of accuracy in terms of quality & quantityGood knowledge in computer use: Microsoft Excel, Word, and PowerPoint, Google tools such as docs, calendar and apps

　　Why you'll love Sprinklr: We're committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

　　We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

　　We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

　　We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

　　EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

　　Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact [email protected].