The Red Hat OpenShift Dedicated Site Reliability Engineering (SRE) team is looking for a Senior Software Engineer to join our global team. In this role, you will work on Red Hat OpenShift, which is enterprise Kubernetes, as part of a team that develops and operates Red Hat OpenShift Dedicated, a public cloud service based on Red Hat OpenShift for large enterprise customers. You’ll play a key role in contributing to solutions that make Red Hat OpenShift Dedicated scalable, featureful, resilient, and secure while maintaining a balance between development and operations work. You’ll contribute to the design and development of automation software to provision, upgrade, monitor, and heal a large global fleet of Red Hat OpenShift clusters deployed across multiple public clouds. You'll participate in a global on-call rotation and help lead incident management, root cause analysis, and continuous improvement activities, managing engineering efforts against a service-level agreement (SLA) and error budget. OpenShift SRE is a sophisticated, global, fast-paced team inside the world's open source leader with constant opportunities to learn new skills and innovate new solutions to meet our customers' demands. As a Software Engineer on this team, you will directly contribute to Red Hat's success in the rapidly growing Kubernetes as a Service (KaaS) market.

What you will do:

Design and write automation software to provision, upgrade, monitor, and heal a large global fleet of Red Hat OpenShift clusters deployed across multiple public clouds

Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions

Participate in the release cycles of our offerings, deploying code to integration, staging, and production environments, integrating with continuous integration (CI) and continuous delivery (CD) tooling, monitoring, and change management

Perform software updates, peer code reviews, testing, and Common Vulnerabilities and Exposures (CVE) analysis; respond to security threats

Interact with automated monitoring and healing infrastructure to ensure healthy environments

Provide engineering support to Red Hat's global technical support team to resolve customer issues

Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in our environment

Participate in a global on-call rotation, including periodic weekend and holiday on-call duties

What you will bring:

3+ years of software engineering experience using object-oriented languages; Golang and Python are preference

Experience managing Linux-based systems in a public cloud like Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure

Commercial experience with enterprise system monitoring; knowledge of Prometheus is a plus

Experience with container technology, Kubernetes, Openshift and configuration management tools ( Red Hat Ansible Automation, Puppet, or Chef) is a big plus

Demonstrated ability to quickly and accurately troubleshoot systems issues

Solid written and verbal communication skills in English

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

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