Introduction

　　At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

　　Your Role and Responsibilities

　　The Multi-Vendor Services Server Team is looking to hire Senior Server Remote Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide. A Multi-Vendor Server Remote Engineer in this job role will have expertise in various multi-vendor server technologies and access to specialized education for variety of server products (both remote & hands-on).

　　What we offer:

　　Access to specialized vendor education - virtual and instructor led.

　　Access to fully functional lab facility for education purposes and problem recreation.

　　Opportunity for achieving formal certification.

　　Diverse job role structure giving opportunities for growth within the team.

　　Flexible shift pattern.

　　As part of the job, the Server Remote Engineer would have the following responsibilities :

　　Perform problem determination/fault isolation by analyzing support logs and diagnostic data within the Level 2 team

　　Use specialized diagnostic tools to isolate complex client problems and replicate/simulate problems in the dedicated Server lab

　　Keep cases regularly updated with information, actions and resolution status throughout the support service request life cycle.

　　Collaborate closely with support teams (from all levels) to drive fixes on complex and critical issues.

　　Adhere to the set working schedule, supporting 24x7 shift operations and on-call coverage.

　　Required Technical and Professional Expertise

　　Education & Professional experience:

　　Bachelor's Degree (or equivalent) in Computer science or similar technical field or demonstrated equivalent Experience.

　　At least 3 years of experience in a senior technical support role - Remote support or Administration.

　　Experience providing technical support or administration for server products with focus on the following OEMs: HPE, Dell, Fujitsu

　　Experience in customer facing roles.

　　Skills and competencies:

　　Excellent command of spoken and written English(B2-C1 level)

　　Good planning, organization skills and active listening

　　Troubleshooting and analytical thinking skills to identify and resolve problems

　　Ability to manage complicated requests and handle difficult customer behavior

　　Preferred Technical and Professional Expertise

　　Experience with Wintel/x86 HW (HPE, Dell, Fujitsu) and OS and virtualization technologies Additional Unix HW knowledge (Oracle/Sun & HP-UX) is a definitive plus

　　Good knowledge of networking/storage concepts

　　Previous experience in delivering technical education will be considered an advantage

　　Good command of spoken and written French, German, Italian or Spanish language will be considered as a great advantage.

　　About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

　　Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

　　Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

　　Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

　　Are you ready to be an IBMer?

　　About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

　　Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

　　Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.