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Senior Project Manager (Managed Cloud) - Customer Success Services
Senior Project Manager (Managed Cloud) - Customer Success Services-March 2024
Virtual
Mar 28, 2026
About Senior Project Manager (Managed Cloud) - Customer Success Services

  Job Description

  This is a Project Manager role, working on various Managed Cloud Services projects, for Oracle customers.5+ years IT project management experience, in B2B environments. PRINCE2 / PMP and standard ITIL Certification is desirable. Experience in delivering large scale IT projects and, preferably, experience in delivering Cloud solutions. Experience in delivering projects for external customers or third parties is desirable. Demonstrates in-depth understanding of customers' industries and core business processes, and their technical and business needs. Evidence of delivering projects via a proven Project Management Methodology. Experience in escalation management, risk management, issue management and change control. Ability to build significant long-term relationships with key customer contacts and members of the project team. Extensive customer "face-to-face" experience at middle or executive levels. Solid industry experience/knowledge. Strong interpersonal skills, good communicator.

  WHO WE ARE

  We are a team of highly-skilled and experienced project managers, delivering complex IT infrastructure projects and programmes to ACS customers.Oracle Advanced Customer Services (ACS) provides unmatched, tailored support that ensures customers’ technology investments deliver the cutting-edge innovation and performance their business requires to compete.This is a fast-paced and rapidly evolving environment with opportunities for professional growth and development.

  WHAT WE DO

  The primary role of the team is to manage complex IT infrastructure projects and programmes for our customers in EMEA, following standard methodology and best practices in project and programme management.

  YOUR ROLE

  This is an opportunity to be part of a complex project management team, delivering Managed Cloud Services projects and working alongside experienced technical and customer management teams.Your role will be to manage large scale customer projects, delivering ACS solutions to business-driven, technically complex requirements across the complete Oracle stack. We are looking for candidates with background in Professional Services, Account Management, Project Management, Enterprise IT Management, Customer Support, Enterprise software deployments. Experience in delivering large scale IT projects and, preferably, experience in delivering Cloud solutions is required.If you have excellent communication skills, you work well as part of a team, you learn quickly and you have a thing for problem solving, we want to hear from you.

  EXPERIENCE

  Proven experience in project management, incident management, risk management, issue management and change control is mandatory.Experience in delivering projects for external customers or third parties is desirable.Bachelor’s Degree in Computer Science or related subject or equivalent experience in a technology-related field

  ESSENTIAL SKILLS

  Project managementIncident managementConflict management skillsTime management and self-management abilityStrong interpersonal skills, good communicatorStrong team orientation

  DESIRABLE SKILLS

  5+ years IT project management experience, in B2B environments.In-depth understanding of customers' industries and core business processes, and their technical and business needs. Evidence of delivering projects via a proven Project Management Methodology.Customer "face-to-face" experience. Solid industry experience/knowledge.

  About Us

  An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

  In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

  Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

  At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

  That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

  Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

  * Which includes being a United States Affirmative Action Employer

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