Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

　　Job Summary

　　The change manager is responsible for defining and supporting the overall process involved in ITIL change enablement. The Change Manager ensures changes to IT systems and infrastructure are implemented in a controlled and authorized manner which aligns with business objectives. Responsible for managing the complete life cycle of moderately-to-highly complex projects, including approval, planning, execution and closeout to ensure planned results are achieved on time.

　　Job Description

　　Core Responsibilities

　　Documents and maintains the Change Management process and procedures.

　　Facilitates cross-departmental collaboration necessary for change management.

　　Experience with ITSM tools a must and ITIL certification is necessary

　　Reports on the performance of the process to Change Advisory Board (CAB).

　　Leads the change management activities and operations within the documented process.

　　Evaluates the change impact and organizational readiness to limit potential risk.

　　Evaluates the risk of change and provides actionable guidelines on reducing the impact.

　　Coordinates with the CAB for changes presenting higher risk.

　　Conducts post-implementation reviews to assess the decisions and performance related to the change request.

　　Prepares reports on the change process and measurements against Key Performance Indicators (KPIs).

　　Tracks compliance to policies and procedures and resolves or escalates any compliance issues.

　　Evaluates resistance in adopting the change at the user, process, and technology level.

　　Conducts training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate userbase.

　　Interfaces with other processes and/or business functions to ensure they comply with the Change Management process.

　　Identifies opportunities and submits proposals for improvement with respect to tools, staff, training, process, procedures, and work instructions.

　　Provides all requirements, use cases, and user stories to support enhancements to the Change Management system functionality.

　　Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

　　Facilitates project meetings.

　　Addresses problems through risk management and contingency planning and presents solutions and/or options to executive management. Ensures effective implementation of solutions/changes.

　　Consistent exercise of independent judgment and discretion in matters of significance.

　　Other duties and responsibilities as assigned

　　Employees at all levels are expected to:

　　Understand our Operating Principles; make them the guidelines for how you do your job.

　　Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

　　Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

　　Win as a team - make big things happen by working together and being open to new ideas.

　　Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

　　Drive results and growth.

　　Respect and promote inclusion & diversity.

　　Do what's right for each other, our customers, investors and our communities.

　　Disclaimer:

　　This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

　　Education

　　Bachelor's Degree

　　While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

　　Relevant Work Experience

　　5-7 Years

　　Salary:

　　Primary Location Pay Range: $83,016.92 - $124,525.38

　　Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

　　Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.