Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

　　Job Summary

　　CRM Analyst is an entry-level database analyst that will assist in the maintenance of its CRM platform.  The position will reside within the Sales Operations team and will interface with the CRM Administration team and Marketing team to aid in maintaining the integrity of a complex and increasingly integrated dataset and directly work with the Sales team. 

　　Job Description

　　ROLES AND RESPONSIBILITIES

　　Work with internal Marketing and Sales stakeholders to ensure that the CRM platform dataset supports business requirements.

　　Provide support for data cleansing initiatives.  Serve as a point of contact for Marketing and Sales to provide up-to-date and up-to-specification changes, adds, and deletes of data as required.

　　Monitor account routing and assignment to various Sales groups.

　　Follow predetermined processes which are designed to guarantee optimal performance of workflows which help automate business-critical data flow and maintain Admin Resource Documentation when processes change.

　　Prepare data files for upload into Salesforce.com Microsoft Excel, Google Sheets, and third-party tools.

　　Project manage work and share status on a weekly basis with stakeholders.

　　User Management

　　Additional duties as assigned.

　　SKILLS / ABILITIES / KNOWLEDGE

　　Knowledge:  experience of study / understanding of concept(s)

　　Understanding of Database administration is a plus.

　　Skills:  observable competence to perform activity

　　Excellent written and verbal communication skills

　　Strong analytical, mathematical, and computing skills.

　　Ability:  Behavior that results in an observable product

　　Ability to work independently, as well as collaboratively with cross-functional teams.

　　Possess a professional attitude and work ethic in addition to being well organized and efficient.

　　Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

　　Ideal Capabilities and Attributes!

　　EDUCATION

　　Bachelor’s degree in computer science or related field.

　　EXPERIENCE

　　Minimum one (1) year of experience as a Salesforce.com administrator (preferred)

　　Experience on CRM business workflow (different entities like opportunity, leads, account etc.).

　　Experience researching data and cleansing data for items such as Accounts, Contacts, etc.

　　Previous experience working in a SCRUM or agile environment preferred.

　　Previous experience working night shift preferred.

　　CERTIFICATES / LICENSES / REGISTRATIONS

　　Salesforce.com Certification is a plus but not required.

　　WORK SET-UP / SCHEDULE

　　Comfortable working in a Hybrid work set up

　　Amenable with night shift

　　Willing to be assigned in Mandaluyong City

　　Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

　　Education

　　Bachelor's Degree

　　While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

　　Relevant Work Experience

　　0-2 Years

　　Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.