Description

　　This role can be located in Milan, Luxembourg or Munich.

　　We are looking for a Senior Program Manager for a key customer trust feature available in Amazon stores worldwide. This feature makes it easy for shoppers to alert Amazon about issues on our product pages. This Senior Program Manager role involves working with multiple partner teams to coordinate operational readiness, owning recurring mechanisms with key LT of the partner teams and being the advocate for those teams in driving changes to our product.

　　Key job responsibilities

　　Partnering with the Product team and with partner teams to understand policy and process gaps, and developing solutions to close them

　　Be comfortable using data to analyze trends, predict and fix problems before they happen

　　Using high-level judgment to own our most complex enforcement decisions

　　Owning the relationship with key partner teams to ensure ops readiness

　　Driving LT reviews and recurring mechanisms

　　A day in the life

　　Reviewing overall operational readiness of the program

　　Collaborating with policy, product and tech teams to implement needed changes

　　About the team

　　At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the EU Trustworthy Shopping Experience team work with authorities, merchants, brands, vendors and customers to identify and prevent Selling Partner risk, as well as infringements of intellectual property (e.g. counterfeit, trademark, copyright) and other abuse in our product catalog.

　　We are open to hiring candidates to work out of one of the following locations:

　　Munich, BY, DEU

　　Basic Qualifications

　　Bachelor’s degree.

　　5+ years of professional experience in program management / ops management or Risk management

　　Preferred Qualifications

　　Experience in e-commerce/online companies in fraud/risk control functions

　　High level of integrity and discretion to handle confidential information

　　Enthusiasm to provide superb customer service to the leadership team and other key stakeholders

　　Demonstrated problem solving and analytical skills with a natural tendency to use data in decision-making and prioritization

　　Willing to move quickly and decisively to resolve an incident

　　Comfortable working across multiple tools and systems and large data sets

　　Ability to bring clarity to ambiguous situation

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

　　m/w/d