Do you see a clear path where others see roadblocks? Would you rather break the mold to do something right than settle for the status quo? What if you could use your creativity to change the direction of the entire transportation and delivery sector to raise the bar on customer experience? Would you like to participate in ground breaking initiatives related to Transportation? Then, this is the role for you...Amazon's Middle Mile is looking for a detail-oriented, technically skilled, innovative, hands-on, and customer-obsessed Sr. Program Manager. In this role, you will drive innovation in Amazon's Middle Mile Transportation network. The ideal candidate will have demonstrated experience partnering with technical teams, managing stakeholders and customers, managing multiple priorities and deadlines, and delivering strong results. Technical knowledge and understanding are a plus. This person must have a high degree of autonomy with the ability to navigate ambiguous problems, develop solutions, and drive projects forward with minimal guidance. They must be able to think strategically, yet execute methodically to deliver to the highest standards. This person has excellent written and verbal communication skills, with the aptitude to present complex information in a clear and concise manner to varied audiences. They will have a strong entrepreneurial orientation and a desire to build things from scratch and willingness to roll up your sleeves and do whatever is necessary in a start-up like environment.Key job responsibilitiesDefine both long term strategy and short term plans to achieve program goals and deliver business results.Define, prioritize and plan resources and technical requirements needed for programs to be delivered on time.Work with external parties in order to generate program adoption and ensure a successful implementation.Write business cases, perform supporting research and analysis, write specifications, and drive product development from design to release.You will be required to have clear, precise, and regular communication with all stakeholders for program/product status reports as well as leadership reviews.Drive change management and adoption of solution across Ops teamsManage post-launch activities (user support, new feature development, etc.)Establish KPIs, identify gaps, and improve performance and adoption of program/product.Deep dive problems or opportunity areas and propose solutions to address.Generate new ideas to drive improvement, efficiency and automation across the transportation supply chain.We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Nashville, TN, USA | Phoenix, AZ, USA | Seattle, WA, USA- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Experience overseeing roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Transportation and/or Commercial Fleet management experienceExperience working cross-functionally with engineering, design, product, and project management counterparts to deliver products/services- Strong verbal and written communication abilities: must effectively communicate with technical and non-technical people- Analytical and able to create sound business arguments backed up by data- Ability to establish and manage projects and initiatives against a set of key metrics and goals- Ability to lead and influence across different organizations and align diverse teams to a com