Overview

　　Come join the Intuit Expert Network Team as a Senior Program Manager driving readiness for changes impacting our customer success team.

　　Our network of Intuit experts includes tens of thousands of diverse and talented experts around the world who are skilled at using our products or in their professional disciplines as tax attorneys, credentialed tax/accounting experts, and bookkeepers. We are growing quickly and collaborate across multiple teams to enable awesome experiences and operational efficiencies.

　　Your mission: lead the work to ensure our experts are prepared and changes are implemented with excellence so that our teams can delight our customers. Successful candidates will also be passionate about improving processes and collaborating within and across teams to drive change at scale and in a fast-paced environment.

　　What you'll bring

　　Knowledge & Experience Requirements

　　Bachelor's degree or equivalent; MBA a plus3-5 years of program or project management experience, including change management experienceProficient with MS Office or Google suite (documents, spreadsheets, presentations)Excellent written and verbal and communication skills; ability to clearly communicate complex data and status updatesExcellent active listening skillsTeam player; work collaboratively with others

　　Skills & Capabilities

　　Program and Project Management experience, including strong organizational skills and demonstrated experience managing multiple projects at a time, delivering quality outcomes on timeProcess mindset with focus on scale and speedBusiness acumen and drive for achieving desired business outcomesStrong collaboration skills and self-awarenessDemonstrated ability to influence and manage in highly-matrixed organization

　　How you will lead

　　Manage a portfolio of initiatives and ensuring appropriate readiness workstreams are identified and plans developed to create an excellent experience for experts amidst changeAssess risk across workstreams and drive appropriate mitigation efforts resulting in on time releasesValidate readiness, oversee release and drive follow-up activities to understand how a change is performing, where there may be opportunities for improvement and that accountable teams are aware and taking action Seek opportunities to improve speed and clarity of how we deliver changeEnsure planning and change practices are enduring and scalablePartner, educate and mentor others on planning and change management best practicesLeverage expert insights (quantitative and qualitative) to support readiness work from inception through post implementation; advocate and role model a "customer back" mindset