At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

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　　The Team:

　　The Finance Program and Process Excellence team is responsible for driving the execution of the top priority, cross-functional programs and change initiatives within the Finance organization. The team is comprised of professionals with program management, change management, business process improvement, Agile methodology, and systems assessment competencies who work in partnership with key Finance leaders to drive scale, agility, and operational efficiency

　　What You Get To Do In This Role:

　　ServiceNow Finance’s growth requires team members who are client-focused, have an entrepreneurial spirit to create new solutions, demonstrate an unrelenting tenacity to get things done, and are capable of solving complex problems.

　　We are looking for a Senior Project and Program Specialist to drive complex process improvement and transformation efforts across Finance to enable scale, operational efficiency, and agility. The right candidate is an innovative, execution-focused professional with strong program management skills and a continuous improvement mindset. This role brings together the competencies of complex program management, business performance improvement and process design, change management and and executive-level consulting and communication.

　　Partner with Finance process owners to drive critical process improvements and automation in FP&A, Accounting and Order to Cash and other functional areas, including mapping of current state processes, assessment of pain points, gaps, and interdependencies, and design and implementation of future state solutions

　　Develop project plans that identify resource allocation, budgetary needs, and business operation dependencies

　　Host and facilitate program and project meetings with core team members and managers, including agenda and supplemental materials to ensure timeliness of deadlines

　　Measure, monitor, and evaluate the effectiveness of programs post implementation and make appropriate future enhancements to optimize efficiency and effectiveness

　　Establish and promote continuous process improvement mindset and practices through KPI/metric target-setting and monitoring, process mining, and enablement training

　　Leverage industry-leading process improvement methodologies to develop process mapping, assessment, and reengineering frameworks and toolkits for Finance process owners, including process flow diagrams, roles/responsibilities, gap analysis reports etc.

　　Partner with our change management team on stakeholder assessments, communications and adoption of new processes

　　To be successful in this role, you have:

　　Bachelor’s degree in Finance, Accounting, Economics or Engineering is preferred

　　5+ years’ experience in leading large-scale Finance process improvements and automation

　　2-3+ years of experience in high-growth and industry-leading PaaS/SaaS companies is preferred

　　Experience in multiple, cross-functional Finance process areas

　　Direct experience in project management and managing multiple priorities in a fast-paced and dynamic environment

　　Excellent problem-solving and conflict resolution skills

　　Commitment to producing high-quality, cutting-edge deliverables

　　Ability to communicate effectively across all levels of the organization

　　Demonstrated experience in the use of process improvement methodologies, such as Lean or Six Sigma, and related approaches (Kaizens and Root Cause Analysis)

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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