Correspondent Lending experiences should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices. This role offers a chance for career growth and the opportunity to make a significant impact in the banking industry.

　　As a Senior User Experience Designer on the Chase Correspondent Lending team within Home Lending, you will have the opportunity to join a team in being a part of our entire end to end client experience. You will work alongside a diverse team of Experience Researchers and Content Designers and play a crucial role in decision-making processes, planning, and execution. You will excel at making complex ecosystems elegant for our users, and who can successfully work with multi-disciplined teams and third-party vendors. As a part our team you will be supporting Correspondent Lending Clients including Financial Institutions and Independent Mortgage Bankers in navigating the mortgage market and underwriting process with confidence.

　　Job Responsibilities

　　Design and re-design product experiences across our Correspondent Lending offerings.

　　Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers.

　　Advocate for the users' perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work.

　　Ideate and prototype to explore different options, including unexpected, but still workable solutions.

　　Diagram the interactivity of the product ecosystem, including omni-channel service and feature interactions, with user flows and wireframes.

　　Detail UI design, built upon our Design System that brings our solutions to life.

　　Connect design decisions to desired business impact

　　Required Qualifications, Capabilities and Skills

　　Bachelor's Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible boot camp or similar accelerated learning program, or equivalent work experience.

　　Minimum of 5 years of experience in Service design, journey mapping, blue printing, end to end design experience and creating and directing 3rd part vendors to build different designs.

　　Excellence at making complex ecosystems elegant for our users, and who can successfully work with multi-disciplined teams and third-party vendors.

　　Self-directed in both planning and structuring work and executing at expected levels of quality

　　Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers

　　Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping

　　Able to show how your understanding of technical constraints and opportunities informed your design solutions

　　Comfortable and confident when presenting work to cross-functional Directors

　　You must have a portfolio available for review.

　　Preferred Qualifications, Capabilities and Skills

　　Advocate for Accessibility Guidelines and Inclusive Design practices

　　Has shipped multiple successful digital products, demonstrating user- and human-centered design approaches

　　Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards

　　Demonstrated understanding of how design connects with broader business value

　　Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

　　We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans