Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

　　As a Senior Product Associate in One Chase Sales Optimization, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

　　Job responsibilities

　　Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

　　Considers and plans for upstream and downstream implications of new product features on the overall product experience

　　Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

　　Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

　　Writes the requirements, epics, and user stories to support product development

　　Advocate for clients, bankers, and the needs of the firm persuasively and relentlessly in environments with and without positional authority; representing the voice of the field when introducing changes; responding to employee feedback to continue and improve sales tools/systems

　　Required qualifications, capabilities, and skills

　　3+ years of experience or equivalent expertise in product management or a relevant domain area

　　Proficient knowledge of the product development life cycle

　　Experience in product life cycle activities including discovery and requirements definition

　　Developing knowledge of data analytics and data literacy

　　Preferred qualifications, capabilities, and skills

　　Demonstrated prior experience working in a highly matrixed, complex organization

　　Salesforce Administrator Certification and/or extensive user experience

　　SharePoint and Confluence experience preferred.

　　Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

　　We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans