DescriptionIt's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500. Our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies-and having fun along the way.We are looking for a Senior Operations Analyst to join the Americas operations team, reporting to the Manager of Operations in Tacoma, WA. In this hybrid role (Tacoma), you will support high-quality outcomes on all aspects of the quote validation process. You will review and validate customer quotes, leveraging best practices and ensuring alignment with company policies. You will develop successful relationships with Sales, Sales leadership, Field Sales Operations, and Channel Partners to ensure the quality of quotes and drive efficiency in our booking process.You are the ideal candidate if you are passionate about supporting sales teams and ensuring accurate quoting processes while working in a team environment. You enjoy taking on new challenges and collaborating cross-functionally to execute and resolve issues. You have a proven track record supporting operational efficiency, sales force productivity, and driving results.What you'll do:Manage daily reviews of quotes and ensure a high level of accuracyValidate quotes against established guidelines and work with sales teams, sales operations, and partners to address discrepanciesCommunicate with key stakeholders on the status of quote issues and align to a high standard of quality in the quoting processesCollaborate with cross functional teams to gather feedback and continuously improve the accuracy of quotesUtilize Salesforce CPQ tools to evaluate and validate quotes in alignment with pricing and discounting policiesProvide guidance and enablement recommendations for the sales teams on the use of Salesforce CPQ tools and quoting processesImplement quality assurance measures to identify and rectify errors in the quoting processGenerate and analyze reports on key performance indicators related to quote generation and validationProvide insights to management on trends, challenges, and opportunities for improvement to enhance quoting efficiencyMaintain organized records and tracking of all quotes, ensuring documentation is accurate and up-to-dateStay informed about industry best practices in quoting, update process advancementsAssist in special projects related to quoting process enhancements or system upgrades as neededDevelop and update standard operating procedures for the quoting processWhat you'll bring:8+ years of combined experience in sales operations / operational rolesSalesforce.com Sales Cloud / CPQ experience requiredTrack record of managing to goals and delivering exceptional customer supportDemonstrate ability to evaluate, build, create, and re-invent sales processesAbility to execute in a complex, fast paced environmentCalm, supportive and partnering demeanorExperience in advanced Excel, Salesforce, and Google sheetsStrong written and oral communication skillsAbility to work independently with minimal supervision, think creatively and pivot to changing priorities and deadlinesWhat success looks like:In the first six months, you will...Become an SME on internal quoting processesUnderstand the business and processes to support quote reviews/validationConfidently engage key stakeholders and drive resolution of purchase order booking issues