Overview

　　Reporting directly to the Regional Technical Resource Manager, the Senior MITS (Managed IT Services) Engineer will be responsible for supporting multiple small to mid-sized clients with their project labor and managed network service needs across multiple markets. The Senior Engineer will have direct interaction with clients on a day-to-day basis performing managed service tasks and engineer project-based work.

　　Responsibilities

　　Install, configure, and troubleshoot complex workstation installations.

　　Onboard/offboard servers and workstations for managed IT service offerings.

　　Install, configure, and troubleshoot complex server installations.

　　Ability to draft complex project Statement of Work (SoW), work with Sales professionals to update the SoW based on customer feedback and execute the projects.

　　Ability to execute projects based on detailed SoW documentation provided by others.

　　Ability to install, configure, and troubleshoot complex networks.

　　Comfortable working with 3 rd party vendors to: provide a complete solution; troubleshoot complex vendor-specific problems; or to coordinate migrations.

　　Ability to coordinate and leverage multiple resources on complex project SoWs.

　　Obtain and maintain IT certifications required by company.

　　Good organization, time management and prioritization skills.

　　Create and maintain client documentation to ensure efficiency and consistency.

　　Interact with clients, internal staff, consultants, and vendors.

　　Enter time sheets daily for all work performed.

　　Participate as team member on larger projects.

　　Perform other duties or special projects as assigned.

　　Qualifications

　　Degree in Information Technology, Computer Science, or related field a plus.

　　Minimum 5 year of hands-on technical experience managing/supporting multi-server Microsoft environments.

　　Hands-on virtualization (Hyper-V and/or VMWare) experience.

　　Strong Experience deploying, configuring, and troubleshooting network firewalls and switches.

　　Must be a Microsoft Certified Systems Engineer or be willing to acquire certification as part of the employment agreement.

　　Must be certified in Network technologies through a major vendor or be willing to acquire certification as part of the employment agreement.

　　Must be certified in a Cyber Security architecture through a major security organization or be willing to acquire certification as part of the employment agreement.

　　Experience deploying, managing, and troubleshooting Microsoft Azure and Office 365 technologies preferred.

　　Managed Service Provider and/or Managed Security Service Provider experience a plus.

　　Network-based Storage Technology (SAN) experience a plus.

　　Server, security, or network certifications a plus.

　　Excellent verbal and written communication skills, detailed oriented, ability to track and thoroughly communicate on multiple ongoing projects for multiple clients.

　　Must be self-motivated and able to work independently as well as participate as part of a group managing other resources on larger projects.

　　Must be able to manage multiple projects and meet deadlines in a fast-paced environment.

　　Candidate must be comfortable actively communicating with all levels within an organization. 75% local-day travel / 20% remote work / 5% overnight travel.

　　Valid driver’s license.

　　Must be able to provide own reliable transportation.

　　ABOUT US: Sharp Business Systems

　　Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

　　Compensation for this position

　　The compensation range for this role is $50,7000- $85,700. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

　　Employee perks:

　　Flexible hybrid work schedules.

　　Comprehensive, family-friendly healthcare plans (medical, dental, vision).

　　401k retirement plan with a competitive match and plenty of financial support tools.

　　Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)

　　Rewarding and wholistic wellness program.

　　Training, professional development, and mentorship

　　Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)

　　Dynamic culture eager to innovate, enhance diversity, and work smarter.

　　Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

　　No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.

　　All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.

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　　Job Location US-NC-Morrisville

　　Posted Date 2 months ago (1/5/2024 2:37 PM)

　　Job ID 2023-7887

　　Category Information Technology