Description:

　　This group is currently undergoing a rewrite of core data and legacy environment. This person must have previous experience leading change, previous experience working with Marketing technologies (Salesforce Marketing Cloud), and experience managing and leading others.

　　About this Position:

　　We are seeking a highly skilled individual to lead our Customer Data & Marketing Technology Unit. In this role, you will be responsible for defining and implementing the vision, strategy, and roadmap for our marketing and customer data capabilities and systems. Your goal will be to provide seamless, sustainable, and innovative solutions that exceed expectations and drive trust and satisfaction with the automotive brands. As the leader of this unit, you will manage the Customer Data platform and MarTech roadmap, work with our business and marketing partners, and ensure the successful implementation of technology solutions to enhance our marketing capabilities and understanding of our customers. You will also lead improvements initiatives in our web tracking and communication platforms to personalize the customer touchpoints and experiences.

　　As the leader of Customer Data and Marketing Technology, you will define and implement IT policies, procedure, and best practices related to the services and applications and lead the unit in providing high-quality services and systems to enable all business transactions across sales, services, and parts for all their product brands across the US. You will lead initiatives that help the organization to identify, recommend, develop, and implement cost effective technology solutions that align with the business objectives of the Consumer and Dealer Applications Department and the AHM IT Business Unit.

　　Responsibilities include:

　　• Work together with Department Manager to provide input for the direction and vision of IT, the Division, and the Department. Contribute ideas and formulate the details on execution of Division and Department strategy

　　• Build NA relationships and network to achieve trust and credibility, by discovering and meeting the needs of internal and external customers. Use persuasion and influence to achieve maximum results with North America IT goals.

　　• Achieve the QCD goals for the Unit as approved: including schedule, budget and quality commitments. Effectively link IT activity to business outcomes and rotate PDCA for continuous improvement.

　　• Ensure the resolution of incidents and management of problems that impact the delivery of committed services

　　• Build and maintain a high performing IT team comprised of associate and contingent staff members. Build and maintain high performing IT teams by fostering staff development and long-term capability by teaching, coaching and effective performance management. Ensure the team is motivated, engaged, and inspired to achieve goals and objectives

　　• Keep abreast of relevant technologies and business drivers. Proactively seek opportunities for innovation and efficiencies that positively contribute to their competitiveness.

　　Who we are seeking:

　　Required Work Experience:

　　• 7-10 years in Information Technology/Information Services

　　• 5+ years delivering software solutions to business problems

　　• 5+ years supervisory, resource management, onsite/hybrid/remote workforce

　　• Experience with software development methodology, understanding of waterfall, hybrid, Agile methodology and DevOps. SAFe Agile knowledge helpful.

　　• Strong understanding of human resource management principles and practices

　　• 7+ years project management, leading teams, building cross-organizational relationships

　　• Solid experience estimating, budget, and scheduling projects ($1M-$5M)

　　• Strong written, oral, and people skills

　　• Experience presenting to C-level, multi-level, cross-organizational stakeholders

　　• Experience in working with partners and vendors, onshore/offshore

　　• Experience with large-scale transactional and/or customer-facing (B2C) applications, advanced technology

　　• Working knowledge: Customer relationship management, preference management, data unification, MDM, CDP, customer data protection, privacy principles, campaign marketing tools, analytics

　　• Good understanding of Marketing disciplines: customer segmentation, social media, paid media, lead generation, search engine integration and optimization

　　• Considers self as "business and tech savvy".

　　Skills:

　　Team management, marketing technology, salesforce marketing cloud, SAFE Agile, Data analysis, Treasure Data

　　Top Skills Details:

　　Team management, marketing technology, salesforce marketing cloud, SAFE Agile

　　Additional Skills & Qualifications:

　　Additional Position Factors:

　　• Workstyle: Hybrid

　　• Travel: 25%

　　You will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo. We believe having a workforce made up of diverse thinkers and innovators makes us better. Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment. We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.