At ZoomCare we are working hard to make healthcare easy. Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care and we're expanding from our roots in the Pacific Northwest to new markets. We hope you will apply to become part of our dedicated, fast-moving team of superstars!

ZoomCare is seeking a Senior Manager - Specialty Services to join our team! The Senior Manager - Specialty Services is responsible for operating and driving Specialty Service performance within the Mental Health, Telehealth Assistants, Daily Care Practice Leads, Women’s Health, Podiatry, Dermatology, Registered Nurse Care Managers, Imaging {CT, RT, US}, and any other specialty service lines. The Manager will drive performance by managing providers with assessments of financial performance and clinic/remote observations.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.

Provide monthly analysis and review of service line level profit and loss with the Vice President of Clinic Operations.

Manage key indicators that influence financials including revenue per visit.

Drive key performance indicators to achieve optimal productivity andsupport providers to achieve their bonuses.

Assess team member needs for scope of role, development needs, succession planning and clinic outcomes; create and promote development plans accordingly.

Oversee department functions, complete periodic projects, and drive the achievement of performance metrics.

Monitor and control clinic expenditures within the approved budget usingadministrative guidelines, organization benchmarks and anticipated scope ofservices.

Provide monthly analysis of workflows and service line efficiencies related todelivery of the perfect visit and resource management.

Oversee the facilities inventory management for each service line in the district.

Ensure compliance with industry standards and regulatory requirements, including maintenance of on-site binders and facilitating quarterly radiation committee meetings.

Oversee the scheduling, tracking, and completion of routine preventive maintenance, inspections, and follow-up on action items to ensure optimal operation of imaging equipment.

Manage the American College of Radiology (ACR) accreditation process, including timely renewals and ensuring standards are met.

Coordinate the renewal process for equipment warranties and machine licenses, ensuring no lapses in coverage or compliance.

Maintain up-to-date records of team members' professional licenses and certifications, ensuring compliance with state and federal requirements.

Monitor and evaluate imaging equipment usage to ensure efficiency, identify areas for improvement, and make recommendations for upgrades or replacements.

Work cross-functionally with clinical teams, leadership, and vendors to address any imaging or other specialty-related issues or projects.

Develop and implement quality control measures to guarantee the accuracy and safety of imaging procedures.

Lead training initiatives for the imaging team to ensure familiarity with equipment, safety protocols, and regulatory changes.

Other duties as assigned.

QUALIFICATIONS

High school diploma or GED equivalent. Bachelor's degree in healthcare management, business administration, or related field, preferred.

3+ years as a practice manager for a clinic or healthcare facility. 2+ years of additional management experience, preferred.

Strong analytical, critical thinking, and problem solving abilities.

Excellent verbal, written, presentation, and interpersonal skills.

Ability to work effectively in a fast-paced, dynamic environment.

Strong character demonstrating a high degree of flexibility and resilience.

Proven success managing business results and metrics.

Proficient in Adobe, Google Suite, Microsoft Office Suite, Slack or related software and an ability to quickly learn new technology systems.

Vaccinated against COVID-19, Hepatitis B., MMR, PPD, Varicella (Chickenpox), and TD/TDAP.

Valid State issued non-commercial class driver’s license and ability to operate a motor vehicle.

CPR/BLS Certified, or ability to become certified within 60 days of hire.

Ability to travel between and visit clinics for a majority of the work week, required.

COMPENSATION PACKAGE

Medical, Dental, Vision benefits

401K with employer match

Paid Time Off, Paid Holidays, Paid Parental Leave, Sabbatical Program

Salary Range: $120,000 - $128,000 dependent on experience

Other Compensation: May be eligible for other compensation such as bonuses

WORKING CONDITIONS

Frequent walking, sitting, standing, and reaching overhead.

Must reside in the Portland / Vancouver area and be able to travel to multiple clinics weekly.

Project timelines and work volume / deadlines may often require more than your scheduled hours per week or work outside of regular business hours to complete essential duties of this job.

Occasional reaching and lifting of small objects and operating office equipment.

Ability to adjust focus between close and distance vision.

Prolonged periods of sitting and/or standing at a desk and working on a computer.

Exposure to sensitive and confidential information.

Ability to be fit tested and wear a respirator, when required.

ZoomCare is committed to the safety and wellbeing of our employees and patients. Therefore, we require that patient-facing employees receive all required vaccinations, including, but not limited to, Hepatitis B., MMR, PPD, Varicella (Chickenpox), TD/TDAP, and all employees to receive COVID-19 as a condition of employment. Medical and religious exemptions or reasonable accommodations may apply.

Job Category: Corporate Team