Senior Manager, Practice Management

　　Requisition ID: 192075

　　Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

　　Major Accountabilities

　　1. Provide support the Client Solutions team as well as advisors in Scotia Wealth Management with promoting and driving strong financial planning engagement and business results by:

　　Creating new collateral/marketing material, such as articles, brochures, fact sheets, and other supporting content that will allow planners and advisors to introduce and promote the Total Wealth offering and educate clients in a turn-key fashion

　　Liaising with all marketing departments within Scotiabank to create, leverage and review total wealth material;

　　Proactively use all internal social media to promote and educate on total wealth strategies, products and initiatives;

　　Working with field Client Solutions staff to support Total Wealth Planning local engagement activities through centralized activities, such as proactive creation & distribution of content and marketing collateral, and regular communication drip

　　Delivering or organize webinars or in-person presentations to increase advisor engagement in the Total Wealth Planning process and to increase understanding of how to engage clients in the financial planning process

　　2. Manage the effectiveness of the field total wealth planning sales processes and initiatives to result in an exceptional client experience and maximized business opportunities by:

　　Working with the Client Solutions team to develop national best practices for financial planning performance and sales techniques

　　Developing material on integrating opportunities into written plans and/or conversations with clients and presenting those tactics and strategies to the Total Wealth Planners

　　Identifying tactics to improve the Total Wealth Planner and Advisor client experience and ensuring the right solutions are being presented to meet business objectives

　　Actively engaging users of Total Wealth Planning services (Wealth Advisors, PIC, PB, Trust) for feedback on client experience and identifying key areas for coaching and best practice discussion techniques

　　Maintaining a strong level of knowledge and understanding of the needs of the business, as well as the short and long-term business objectives and goals in order to align solutions to meet needs

　　Developing strategies and tactics to incorporate identified industry and internal best practices into the Total Wealth Planning business, and staying current with external market conditions and influences

　　Working with various Team of Specialist leaders and advisory boards to optimize collaboration in the field that would help drive business results and ensure key messages, content, tools, etc. are being utilized across the country

　　3. Align field Total Wealth Planning processes and procedures with the business lines’ objectives by:

　　Creating operational efficiencies and leveraging internal partners to improve the front office experience

　　Seeking opportunities for growth and cost reduction by exploring operational efficiencies in the business and engaging multiple support areas to carry out business strategy

　　Managing ongoing improvements in efficiency by identifying opportunities for new or redesign of processes for delivering financial planning services

　　Providing support to Client Solutions Management in the efficient operation of the day-to-day business

　　Supporting the Director, Total Wealth Planning with budgeting and planning requirements

　　4. As a subject matter expert, collaborate in the training and development of field Client Solutions staff and participants in the Wealth Management Associate program by:

　　Collaborating with Learning & Performance Consulting team and/or external vendors to develop and implement training programs for STWPs and internal clients regarding best practices

　　Working closely with the Senior Manager, Wealth Associate program and local ScotiaMcLeod Branch Managers to provide guidance and direction on the activities of the Wealth Associates planning activities

　　Mentoring the Wealth Associates to provide feedback on plans, planning activity and techniques

　　5. Contribute to the effective functioning of the field Client Solutions team by:

　　Participating actively in team learning development activities and team performance achievements

　　Building effective working relationships across the team and with various business line and corporate function contacts

　　Maintaining a high level of customer service

　　Facilitating a culture of open and honest communication

　　Actively participating and contributing to group touch bases and team meetings

　　Encouraging the generation of new ideas and approaches

　　Actively share knowledge and experience to enhance the development of all team members

　　Developing and executing a meaningful employee development plan

　　Education/Work Experience/Designations

　　Required:

　　University degree

　　Accredited financial planning designation (CFP, Pl.Fin -IQPF applicable for Quebec)

　　Excellent written and presentation skills

　　3-5 years of experience as a practicing financial planner in the High Net Worth space

　　Comprehensive technical and behavioural understanding and execution of the financial planning process including investments, asset protection, retirement, estate planning, cash management, taxation issues and risk management to clients

　　Working knowledge of the Wealth Management business line including the value proposition, the products and services it provides to high net worth clients, and the manner in which they are delivered

　　Desirables:

　　Life Insurance license or Knowledge of insurance products and solutions

　　Knowledge of integrating taxation principles into the financial planning process

　　Expert level knowledge in facilitating successful business line, staff discussions, negotiations including strategic influencing and people management skills to facilitate strong teamwork and co-ordinated execution of multiple deliverables

　　Expert knowledge of financial planning software (NaviPlan)

　　Functional Competencies:

　　Strong Presentation skills particularly related to financial matters including the ability to present the merits of financial planning in an easily understood manner to audiences

　　Ability to work as part of an interdependent team and individually when required. Works well with autonomy and is an excellent communicator in a modern, flexible work environment

　　A proven track record of delivering results through a collaborative, inclusive style and process that respects all partners and their respective roles and interests, and builds the lines of communication and understanding throughout all initiatives

　　Proven skills and experience in building and maintaining effective working relationships with clients, peers, client facing advisors, Centre Directors, and Branch Managers

　　Strong interpersonal skills - excellent written and verbal communications skills with the ability to effectively communicate through encouragement, motivation and inspiration at all levels of the organization

　　Superior time management and prioritization skills and the ability to manage multiple projects at the same time

　　Location(s): Canada : Ontario : Toronto

　　Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

　　At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.