Job Number 24006038

　　Job Category Procurement, Purchasing, and Quality Assurance

　　Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　The Senior Manager, Global Quality is part of Global Operations (GO), which takes ideas into implementation across all brands, disciplines, and continents and will report to the Director, Global Quality Accountability. Within Global Quality (GQ), the Senior Manager, Global Quality will help Marriott Connect People Through the Power of Travel by improving guest experiences and delivering on-strategy hotels. This role will be responsible for partnering within Global Quality / Global Operations, Global Design, and Continent partners to drive Global Renovation Accountability and Operational Renovation Compliance. The Senior Manager, Global Quality will assist disciplines and stakeholders in providing insights, resources, and knowledge to drive guest experiences and deliver on-strategy hotels. Functional work will include consolidating knowledge on global renovation activity and compliance, renovation operational excellence, and renovation accountability. The role will include work across multiple functions and will include special project work across Global Quality as deemed appropriate.

　　The Senior Manager partners with:

　　Continent Product Integrity teams/efforts and OASIS teams

　　Global Brand, Brand Operations leads and Discipline leads within GO

　　Global Design

　　Americas Owner Franchise Services (OFS) and Franchise Operations teams Globally

　　Global Quality teams: Audit & Accountability, Platforms & Performance, Strategy & Analysis

　　Standards team

　　Accountability team as needed in the use/development/enhancement of Global Quality programs and services

　　CANDIDATE PROFILE

　　Education, Experience and Skills

　　Required

　　4-year bachelor’s degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major

　　5+ years of business management experience within hotel operations, real estate, airlines, or similar field

　　Excellent verbal, presentation, and written communications abilities

　　Proficient with Microsoft Office Suite, especially Excel, Word, and PowerPoint

　　Negotiating, influencing and problem resolution skills

　　Preferred

　　Master’s Degree

　　Experience within lodging/hospitality industries, real estate and/or other travel sectors

　　Demonstrated ability to assess stakeholder needs, creatively approach solutions, and decide and influence appropriate courses of action

　　Ability to innovate and articulate new concepts clearly and in a compelling way

　　Ability to communicate at all levels of the organization

　　Ability to facilitate strategic discussion with brand teams, discipline teams, and senior leaders

　　Ability to compile and analyze data to identify targeted focus area to achieve results

　　CORE WORK ACTIVITIES

　　Global Design and Continent Connectivity: Define and execute against strategic priorities for Renovation

　　Drive improvement in coordination of efforts between GQ, Continents and Global Design related to Renovation Compliance and Execution

　　Data Driven: Connect and understand Continent processes related to driving compliance with Global Renovation Standards improvement

　　Lead strategic work to define the future state of data collection, data maintenance, and collaboration between Continents and with Global Quality

　　Partner with Global Design in ensuring Global renovation requirements are developed, refreshed to meet current business environment, and refined for brands and Continents

　　Partner in assessing areas for improvement or enhancement of audit structures and processes – forward thinking and open to change

　　Pro-actively communicate trends and insights to Global Quality leadership and manages work in matrix environment

　　Define global, cross-discipline, scalable processes, and communication channels to support Marriott Renovation Program

　　Collaborate with Product Integrity on communication, mapping of processes, and process enhancement where needed, ensure definitions and measurements within Marriott Renovation Program are applied globally

　　Renovation Accountability with connectivity to Performance Improvement and Audit & Accountability teams

　　Partner with Platforms & Performance team to ensure QI tools, including QPower and guestVoice, are equipped to assist hotels in understanding their Renovation-related challenges, including renovation delays leading to Maintenance & Upkeep

　　Partner with Audit & Accountability team to ensure that our Audit and related activities are measuring Brand and Operational excellence related to our Renovation, Design, and Condition standards

　　Partner with Strategy & Analysis team to provide data and visual reporting for internal stakeholders and enhancements as needed

　　Actively benchmark and explore new ideas both internal and external to the organization

　　Work closely with Global Quality leadership to synergize the communication and deployment of renovation tools and resources across disciplines

　　Collaborate with Global Operations to ensure tools & resources are relevant, easy and efficient for field users

　　Develop Accountability training tools, modules, or resources as required

　　Manage content on MGS for the Accountability Renovation Compliance pages, partner with teams to build quality content

　　Global Accountability Connectivity

　　Actively participate in the execution of the Accountability escalation process

　　Partner with Managed by Marriott (MxM) stakeholders to align on & execute Managed Owners communications as it relates to Renovation Accountability

　　Maintain focus for the organization on driving Renovation Accountability globally, and partner with Continents to drive the longer-term strategic vision for Global Renovation Standards

　　Partner with Global Accountability team to understand Continent challenges related to Renovation, as it impacts both Guest Satisfaction Survey/Brand Standard Audit (GSS/BSA), and partner to research and innovate programmatic solutions

　　Scope the requirements related to helping to better understand the data related to Renovation Accountability and connect it with existing (or new) tools and resources within Global Quality

　　Drive common policies, processes and usage of technology to enable more consistent global reporting

　　Support Detractor program globally by providing input from Marriott Renovation Program and serving as liaison with continent leadership

　　Global Quality Projects, Data & Connectivity

　　Serve as project manager when needed for special projects related to Global Quality initiatives

　　Explore solutions and support implementation of technologies to better serve global users for tracking and maintaining records with a strong focus on data integrity and automation

　　Expand, communicate, and manage GSS Escalation Freeze program to balance business goals of competitive products/ timely renovations, voice of our valued guests, the realities of operational challenges, and ownership investment and concerns

　　LEADERSHIP COMPETENCIES

　　Create Belonging : Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion.

　　Monitors partner/customer satisfaction; anticipates and responds to feedback

　　Uses effective communication strategies to build and maintain relationships

　　Seeks out differences in perspective and creates a friendly and welcoming environment

　　Maintains awareness of evolving partner/customer and associate needs

　　Develop Others : Develop diverse, inclusive, and high-performing talent and teams.

　　Models and coaches team on scope of decision-making authority and ensures clear leadership accountability are in place

　　Reinforces an environment that supports feedback and ongoing development by communicating and modeling clear performance standards

　　Brings together the appropriate mix of associate knowledge and skills by leveraging professional networks to attract top talent, supporting recruitment and on-boarding efforts, and coaching others on effective hiring decisions

　　Promotes inclusion and engagement; identifies and reports concerns related to equity and fair treatment, giving all associates the opportunity to achieve their full potential

　　Lead Change : Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs.

　　Models courage, flexibility, and optimism when managing multiple demands or changing priorities, communicates need for change, how it impacts work, provides resources and coaching, and adjusts team priorities as needed

　　Determines how change impacts stakeholders and communicates concerns to leadership

　　Makes complex decisions by collaborating with others, seeking and sharing information with others, identifying and evaluation alternatives, and involving and gaining support from key stakeholders

　　Learn & Excel : Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities

　　Sets career goals and identifies development areas for self and others; uses resources and challenging assignments to help achieve goals and develop self and others

　　Gathers, shares, and uses information about industry and discipline trends, competitors, and best practices

　　Maintains advanced technical knowledge and skills to model and coach others on completing complex technical assignments, solves advanced technical issues, and identifies and communicates innovative technical approaches for improving processes or business functioning

　　Deliver Results : Sets ambitious goals, create alignment, and drive execution

　　Creates an environment that encourages accountability, high standards, innovation, and has clear performance expectations

　　Sets and tracks goal progress for self and others, communicates key milestones and deadlines, breaks down barriers to accomplishing work and goals, and ensures timely completion of work

　　Manages team workload by delegating assignments appropriately, prioritizing group activities based on importance, urgency, and impact to goals, as well as ensuring team members have the equipment, materials, and other resources needed to accomplish their work

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.