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　　The Order to Cash (O2C) Process Owner is a key role responsible for overseeing and optimizing the end-to-end order processing, fulfilment, billing, cash collection activities within an organization. This position requires a deep understanding of the O2C cycle, from order initiation to cash application, and involves collaborating with various departments to ensure efficiency, accuracy, and customer satisfaction.

　　Working at NTT

　　Key Responsibilities:

　　Process Oversight:

　　Manage and optimize the entire Order to Cash cycle, including order processing, credit management, billing, collections, and cash application.

　　Develop and implement standardized procedures and best practices for O2C processes.

　　Monitor key performance indicators (KPIs) to track the efficiency and effectiveness of the O2C process.

　　Cross-Functional Collaboration:

　　Collaborate with sales, business operations, services, finance, and other relevant departments to streamline communication and coordination across the O2C process.

　　Ensure alignment of O2C processes with overall business objectives and customer satisfaction goals.

　　Continuous Improvement:

　　Identify opportunities for process improvements and automation to enhance efficiency and reduce errors.

　　Implement changes to improve accuracy, timeliness, and overall effectiveness of the O2C process.

　　Risk Management:

　　Implement and monitor effective credit management practices to minimize the risk of bad debt.

　　Identify and address potential issues related to fraud, disputes, and other risks in the O2C process.

　　Compliance:

　　Stay informed about relevant regulations and compliance requirements affecting the O2C process.

　　Ensure that O2C activities adhere to legal and regulatory standards.

　　Reporting and Analysis:

　　Generate and analyze reports related to O2C performance, providing insights and recommendations for improvement.

　　Communicate key findings to relevant stakeholders and senior management.

　　Qualifications and Skills:

　　Bachelor's degree in business, finance, or a related field; advanced degree or professional certification (e.g., CPA, CMA) is a plus.

　　Proven experience >10years in O2C or related financial processes, with a track record of successful process optimization.

　　Strong analytical and problem-solving skills.

　　Excellent communication and interpersonal skills for effective collaboration.

　　Knowledge of ERP systems especially SAP products, financial software, and order management tools (e.g. High Radius)

　　Ability to lead and influence cross-functional teams.

　　Personal Attributes:

　　Detail-oriented with a focus on accuracy.

　　Results-driven and proactive in identifying and solving issues.

　　Strong leadership and decision-making capabilities.

　　Adaptability to a dynamic business environment.

　　What will make you a good fit for the role?

　　Equal Opportunity Employer

　　NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

　　Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

　　Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

　　We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

　　You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!