At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

　　The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

　　Our brand promise : closing the gap between brands and consumers.

　　Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

　　It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

　　Bazaarvoice is looking for an experienced Senior Engineering Manager to join us in building the future of Platform Engineering at the company. Cloud Engineering is tasked with designing, producing, and implementing tools and automation to deliver software to our clients within our AWS-focused cloud infrastructure.

　　You will work closely with the engineering leadership and other engineering teams to ensure the availability of our services, provide a stable and efficient platform, and develop automation to streamline development and deployment.

　　You’re an excellent leader, communicator, innovative and self-motivated, with a positive approach to teamwork. 

　　You have a inspiring passion for people management, mentorship, and career growth on your team. You have an analytical approach and have experience in evaluating capability needs and the suitability of initiatives against the strategy.

　　You’re data-driven in your decision-making, willing to take calculated risks and fail fast, and aren’t afraid to raise your hand when you see areas to improve.

　　ResponsibilitiesMulti-Cloud, Multi-Account, Cloud Platform strategy working with the Senior Director of Engineering Excellence and Architecture alongside Principal Engineering together to develop, manage and prioritize the product backlog.Optimizing team velocity by ruthlessly prioritizing workload, removing roadblocks to progress, and actively protecting teams from disturbance, disruption, or outside interference.Anticipating future people requirements and working with our talent team to recruit, evaluate, and hire great new team members.Writing quarterly and annual performance feedback and completing performance evaluations for multiple teams.Providing informal performance feedback frequently, recognizing achievement, and flagging opportunities for growth. Providing advice and assistance to teams on technical difficulties that arise in the course of doing their work.Staying current on the development tools and technologies that your team members are using.

　　Skills & Experience Confident, sanguine coaching, mentorship, and career development experience.Excellent Knowledge of AWS (or GCP) cloud technologies, containerization, and serverless service options.Exceptional attention to detail and strong organizational abilityExperience flagging issues that your team might overlook (such as scalability, performance, security, compliance, operational readiness, etc.).Prior experience leading development of highly available systems that utilize load balancing, horizontal scalability, and high availability.Experience working in an agile software development environment and will seek out opportunities for improvement while identifying and managing risk.Demonstrable experience identifying opportunities for your team’s professional development, and history of working with the right partners to make it happen.

　　Requirements6+ years of Software Engineering experience and 3-4+ years as a People Manager/Lead.Experience developing on Amazon Web Services (AWS) and understanding AWS offerings, development, and networking platforms.Experience developing Java, Go, Python applications and leading teams developing these applications.Bachelor’s degree in computer science or equivalent experience Skilled in knowledge and usage of cloud technologies.

　　DesirableProven results-oriented person with a track record of delivery.Demonstrated ability to inspire and mentor a technical team.Knowledge of and experience in, maintaining systems that have 24x7 operations, 5 9’s uptime requirements, and under high utilisation.Experience managing the large budgets for AWS or other cloud platformAbility to adapt to new development environments and changing business requirements.Works well in a cross team environment and be able to effectively drive cross-team solutions that have complex dependencies and requirements.Demonstrated experience in setting long term strategic technical direction for one of more software engineering teams.

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　　Why join Bazaarvoice?

　　Customer is key

　　We see our own success through our customers’ outcomes.  

　　We approach every situation with a customer first mindset.

　　Transparency & Integrity Builds Trust

　　We believe in the power of authentic feedback because it’s in our DNA. 

　　We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

　　Passionate Pursuit of Performance

　　Our energy is contagious, because we hire for passion, drive & curiosity. 

　　We love what we do, and because we’re laser focused on our mission.

　　Innovation over Imitation

　　We seek to innovate as we are not content with the status quo. 

　　We embrace agility and experimentation as an advantage.

　　Stronger Together

　　We bring our whole selves to the mission and find value in diverse perspectives. 

　　We champion what’s best for Bazaarvoice before individuals or teams.  

　　As a stronger company we build a stronger community.

　　Commitment to diversity and inclusion

　　Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

　　Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.