We help the world run better

　　Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

　　About the Team

　　Within the Product Engineering (PE) board area, the mission of the ECS Delivery organization is to pave the path for the future SAP by delivering end-to-end Managed services experience during a customers cloud transformation journey. We strive to provide a spectrum of cloud deployment options for our customers with our infrastructure, our partners, and public cloud infrastructures.

　　The SWAT team will focus on de-escalation or escalation avoidance for ECS customers with a focus on Go Green plans. The SWAT team will have various technical experts collaborating with various SAP stakeholders and customers to drive de-escalation.

　　To increase our delivery strength in the region, the ECS delivery organization is looking for Experts in the SWAT team who are experts in any of the given technologies SAP Basis, Database, and Server management with prior experience in customer-facing.

　　What You'll Do:

　　You will be responsible for driving continuous improvement to increase operation, availability, and efficiency. Infrastructure landscape re-architecture and new technology adoption is another important part. Global thinking and a strong customer focus are essential.

　　Your role will be SWAT Engineer Linux & Cloud Specialist (SRE) driving critical topics related to escalation handling, Incident Management, Problem Management, Service requests, build, migration, go-live, High Availability, Disaster Recovery, Backup and restore, Network & Security.

　　EXPECTATIONS AND TASKS

　　Avoid customers going to Red, Structural work to avoid escalations, using early warning dashboard.

　　Drive proactive mechanisms to support good service delivery for critical customers.

　　Drive continuous improvement around ECS architecture, ECS delivery, and tools enhancement.

　　De-escalation of already escalated customers. (RED customer & Potential RED customer)

　　De-escalate the customer by addressing the specific concerns of the customer and by creating a RED to Green plan.

　　Regional SWAT team will engage directly with the customer along with CDM and TSM to de-escalate a customer situation

　　What You Bring:

　　SKILLS AND COMPETENCIES

　　7 years of related professional experience

　　Advanced technical background in Enterprise Linux-based server operating systems

　　Practical experience with OS Operations, upgrades, and Security Patching.

　　Networking experience with the suite of TCP/IP, IP routing, NAT Firewalls.

　　Experience with Network Services like DNS, LDAP and HTTP Proxies.

　　Experience with Server Operations in large environments and in Public Clouds Azure, AWS and GCP.

　　Expertise in atleast one public cloud administration Azure, AWS, GCP.

　　Strong Customer Service Focus

　　Exposure to the automation tools /scripting or processes

　　Providing technical expertise and support in optimizing and tuning of Systems. Performance Optimization.

　　Organize / Structure day2day Operations & Documentation

　　EDUCATION AND QUALIFICATIONS

　　10 years of related professional experience

　　Bachelors degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.

　　Cloud knowledge (e.g., experience working in Public Cloud Domains like Microsoft Azure, AWS, and GCP)

　　Professional Certification in Enterprise Linux SuSE/Redhat, Azure/AWS/GCP, with exposure to Project Management tasks including PMP and ITIL certification.

　　Fluency in both English and Japanese.

　　#GCPEECS #SWAT

　　We build breakthroughs together

　　SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

　　We win with inclusion

　　SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

　　SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]

　　For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

　　EOE AA M/F/Vet/Disability:

　　Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

　　Successful candidates might be required to undergo a background verification with an external vendor.

　　Requisition ID: 381881 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.