Company Overview

　　Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the care of people living with rare melanocortin-4 receptor (MC4R) pathway diseases. Working at Rhythm means that you are part of a team that’s passionate about transforming the lives of people living with hyperphagia (pathological, insatiable hunger) and severe obesity caused by rare MC4R pathway diseases. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.

　　Opportunity Overview

　　Reporting to the Associate Director of IT Operations at Rhythm Pharmaceuticals, as the Senior IT Support Specialist, you will provide IT support services at the Rhythm Corporate Head Office in Boston MA onsite support at least three days per week and whenever needed, including but not limited to, day-to-day support of hardware, software, desktop and mobile applications, meeting rooms, printers, active directory, endpoint management system, network devices, servers, and specialized systems administration. The role will interface with the Rhythm IT operations and may participate in a variety of IT operations tasks across Rhythm global offices as needed. The role will leverage your ability to multitask in a professional environment while working with people at all levels across the entire organization. You will provide these services in an effective and efficient manner, ensuring a high level of customer service.

　　Responsibilities and Duties

　　Act as the primary point of contact for all IT service related topics at Rhythm Corporate Head Office in Boston.

　　Provide hardware and software support for Rhythm employees remotely and onsite at the Boston office whenever needed.

　　Troubleshoot and resolve / triage IT deskside related requests.

　　Handle the IT onboarding and conduct IT review meetings for Rhythm new hires.

　　Liaise and work collaboratively with the Rhythm US based service desk and IT team for all technology needs and follow up to ticket resolution.

　　Provide system administration support.

　　Participate in operational tasks in the Microsoft 365 administration environments as needed.

　　Participate in IT projects and initiatives as needed and directed.

　　Interact with hardware and software vendors as needed.

　　Maintain office technology including workstations, printers, and AV equipment.

　　Maintain and update documentation as needed.

　　Keep up to date on technology trends, participate in professional training, and seek professional certifications when possible.

　　Stay integrated with the overall IT department for projects and activities.

　　Develop and communicate ideas for improvements across IT.

　　Qualifications and Skills

　　Minimum of 5 years of IT support experience, biopharma setting is a plus

　　Bachelor’s degree in Information Technology, Computer Science or related field preferable or combination of education and experience

　　Microsoft certifications preferred

　　Demonstrable skills in troubleshooting hardware, software, mobile devices, and peripherals

　　Experience with the following applications and/or systems is strongly preferred:

　　Windows Operating Systems 7 through 11

　　Microsoft Office 2016 through M365

　　MAC is a plus

　　VOIP

　　Video Conferencing

　　Zoom rooms

　　Remote Support Tools

　　Domain management

　　Microsoft 365 Admin Center including Azure/Entra active directory, M365, Intune, and virtual machines

　　AWS

　　Able to review and suggest improvements to IT processes and technology setup

　　As a first point of contact, ability to demonstrate a high level of service, , urgency, problem solving, follow-up  and communication skills

　　This role is based in our US Boston office. Rhythm operates in a hybrid-work model. Candidates applying must be willing and able to be in the Boston at least 3 days per week and when needed, in coordination with their department and business needs. This role may involve some travel.

　　More about Rhythm

　　Rhythm is a global, commercial-stage biopharmaceutical company aimed at developing and commercializing therapies for the treatment of rare genetic diseases of obesity. This is a key biological pathway that regulates weight and hunger. A central element of Rhythm’s mission is to improve the understanding of these diseases and develop management strategies for patients who have no treatment options available to them. Rhythm was founded in 2008 and is based in Boston, MA. The company’s clinical development program is currently focused on several rare MC4R pathway diseases. For healthcare professionals, visit www.RareObesity.com for more information. For those who may be affected or would like to learn more, visit www.LEADforRareObesity.com for more information.

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