Eaton's Electrical division is currently seeking a Senior Invoicing Analyst to join our team in Raleigh, NC.

　　The expected annual salary range for this role is $77,249 - $113,299 a year.

　　Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

　　What you'll do:

　　Eaton's Critical Power & Digital Infrastructure (CPDI) Critical Power Solutions (CPS) division is currently seeking a Senior Invoicing Analyst. The Senior Invoicing Analyst is responsible for providing billing and collections support to our services business. This role provides ongoing support to our Customer Support manager. In this role you will act as a centralized point of contact with other departments and customers related to end-to-end billing process, dispute troubleshooting, and reporting. Managing high volume workload at end of month-, quarter-, or year-end revenue cycle with focus on timely and error-free entry.

　　Create comprehensive, accurate and timely invoices for customer using the in-house billing system for service business linesCompile billable charges from all sources gather and attach supportive backup documentation Submit Work Orders for custom invoicing and validate for accuracy (Strategic/ Hyperscale Customers) Create Ad hoc invoices for non-contractual services, verify proper accounts are usedReview and ownership of end-to-end credit / rebill process cycle Attend and contribute to team meetings reviewing overall billing performance of the teamManage Customer Portals for non-invoicing related activities. Review/ receive PO, Work order receipts and completion, portal approval information and assist in resolving any disputes. Run customer reports to ensure all invoices have been submitted, emailed, and closed in ERP systemsProvide customer support by ensuring all customer queries are responded to and resolved in a timely and highly professional manner informing all relevant parties of resolutionAnalyze customer queries to identify areas of improvement to prevent repetition of query and to allow efficient debt collectionResolve payment issues with customers and provide timely, concise, quantitative customer account information to assist with Accounts Receivable past due reduction.Develop effective working relationships with the following groups: Service Sales Managers, Field Service Manager, Customer Support Teams, Credit Control, ARDepartment, Tax Department, Systems and Operational teamsAssist GL Accountants with questions and provide invoice copies for auditsCreate Power BI Billing Dashboards and reports at the request of ManagementAct as a Subject Matter Expert for EatonCare shared resource center in Queretaro, Mexico and Raleigh support team, make workload determinations and trainings recommendations Maximize customer experience trough error free billing process and timely turnaround of any disputesProvide administrative and clerical support services to organizational units.Schedule service requests in compliance with warranty, contractual, or time and material compliance while meeting customer deadlines.Manage service requests from internal and external customers with emphasis on error free management and same day order entry.Expedite orders to ensure customer expectations are met and/or exceeded.Proactively communicate with both internal and external customers regarding order verification, order status, pricing and shipment information.Work directly with interfacing departments to ensure order fulfillment.Prepare reports, presentations and communications in professional manner to effectively summarize data.Effectively implement processes designed to deliver world class customer service.

　　Qualifications:

　　Basic Qualifications

　　Bachelor's Degree from an accredited institutionMinimum of three (3) years billing/invoicing experience working in a corporate environmentMinimum 6 months excel skills working with high volumes of data (i.e v-lookups, pivot tables, etc.)Must be legally authorized to work in the United States without company sponsorship, now or in the futureNo relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Raleigh, NC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

　　Preferred Qualifications:

　　Experience working with SAP & SalesforceProven track record in successfully resolving customer issuesBachelor's degree in business, accounting, mathematics or finance from an accredited institutionStrong Excel skills working with high volumes of data (i.e v-lookups, pivot tables, etc.)

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　　We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

　　Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

　　We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.