Job Description

　　Who is Advanced Customer Services - OFS Oracle Functional Services?

　　Oracle Advanced Customer Services is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology , First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.

　　Advanced Customer Services is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments Lifecycle management

　　Being part of Advanced Customer Services organization, you get an opportunity in the lifecycle management of the solution. As customers’ operations mature, your expertise enables them to enhance product adoption and user experience. Our focus on continual service improvement models is a key differentiator. We leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s).

　　Behavioral Skills (Required)

　　• Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.

　　• Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations

　　• Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.

　　• Good organizational skills. Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.

　　• Ability to persevere in the face of obstacles and ensure customer’s success.

　　• Self starter, works well unsupervised or with limited supervision.

　　• Detail Oriented (Process orientation preferred)

　　Technical & Analytical Skills (Required)

　　• Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.

　　• Detailed Functional and technical knowledge of more than one modules in any of the following Oracle Cloud Customer Experience Modules Fusion Application Suites (CX – SaaS).

　　Desired Functional Skills:

　　This position is for supporting Fusion Applications, particularly under the Oracle Cloud Customer Experience Families : (at least one module per each)

　　Marketing (Elqua, Responsys, BlueKai…etc)

　　Sales ( Oracle Fusion Sales engagement B2B, Partner Management , Incentives Management or Subscriptions )

　　Service ( Service B2C (Rightnow) , Field Service (TOA) .

　　CPQ & Commerce.

　　Any Additional Technical Skills will be considered as Plus.

　　Such As, good Skills in Groovy Script , VBCS , BPM workflows etc .

　　• Complete tasks efficiently and in a timely manner, effectively communicate and drive project deliverables

　　• Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions

　　• Provide status and issue reports to the Project Manager/Client on a regular basis

　　• Integration Knowledge between CX and other Fusion Modules is required.

　　• Support clients with the execution of test scripts.

　　Experience with CRM E-business is considered as a plus.

　　As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

　　Responsibilities

　　Who is Advanced Customer Services - OFS Oracle Functional Services?

　　Oracle Advanced Customer Services is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology , First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.

　　Advanced Customer Services is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments Lifecycle management

　　Being part of Advanced Customer Services organization, you get an opportunity in the lifecycle management of the solution. As customers’ operations mature, your expertise enables them to enhance product adoption and user experience. Our focus on continual service improvement models is a key differentiator. We leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s).

　　Behavioral Skills (Required)

　　• Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.

　　• Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations

　　• Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.

　　• Good organizational skills. Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.

　　• Ability to persevere in the face of obstacles and ensure customer’s success.

　　• Self starter, works well unsupervised or with limited supervision.

　　• Detail Oriented (Process orientation preferred)

　　Technical & Analytical Skills (Required)

　　• Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.

　　• Detailed Functional and technical knowledge of more than one modules in any of the following Oracle Cloud Customer Experience Modules Fusion Application Suites (CX – SaaS).

　　Desired Functional Skills:

　　This position is for supporting Fusion Applications, particularly under the Oracle Cloud Customer Experience Families : (at least one module per each)

　　Marketing (Elqua, Responsys, BlueKai…etc)

　　Sales ( Oracle Fusion Sales engagement B2B, Partner Management , Incentives Management or Subscriptions )

　　Service ( Service B2C (Rightnow) , Field Service (TOA) .

　　CPQ & Commerce.

　　Any Additional Technical Skills will be considered as Plus.

　　Such As, good Skills in Groovy Script , VBCS , BPM workflows etc .

　　• Complete tasks efficiently and in a timely manner, effectively communicate and drive project deliverables

　　• Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions

　　• Provide status and issue reports to the Project Manager/Client on a regular basis

　　• Integration Knowledge between CX and other Fusion Modules is required.

　　• Support clients with the execution of test scripts.

　　Experience with CRM E-business is considered as a plus.

　　As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer