About this role:

　　Wells Fargo is seeking a Senior Fraud & Claims Operations Representative with Bilingual Spanish & English speaking and listening skills for Fraud & Claims Management within Consumer, Small Business Banking. You will provide our customers excellent support and service while completing intake calls for the Claims team. Learn more about the career areas and business divisions at wellsfargojobs.com .

　　In this role, you will:Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisionsProvide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional areaPerform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover lossesProvide subject matter knowledge and interpretation of procedures to less experienced staffInteract with fraud and claims functional area on a wide range of information as well as with external customersRequired Qualifications, US:

　　18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationBilingual speaking proficiency in Spanish & EnglishDesired Qualifications:Military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruitingExperience working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, and assistance with keeping military personnel combat-ready and effectiveCall center experienceCustomer service experienceExperience meeting customer service or customer satisfaction goalsAbility to provide strong customer service while actively listening and responding in an appropriate mannerMS Excel and Outlook experienceAbility to multitaskAbility to navigate multiple computer systems, applications, and utilize search tools to find informationOutstanding problem solving and decision making skillsJob Expectations:Training class begins on 02/05/2024 Training Schedule: 8:00 AM to 4:30 PM CST, Monday to Friday for 5 weeksYou must attend every day of training; no absences allowed during this timeWork Schedule after training: 6:00 AM to 2:30 PM CST, Sunday to Thursday or Tuesday to SaturdayThis position offers a hybrid work schedule after 90 daysAbility to work any shift that falls within the Business Operating HoursRelocation assistance is not available for this positionVisa sponsorship is not available for this positionMust take and pass required Spanish language assessmentLocation:800 S Jordan Creek Pkwy West Des Moines, Iowa 50266Job posting may come down early due to volume of applicants

　　We Value Diversity

　　At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

　　Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

　　Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

　　Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

　　Drug and Alcohol Policy

　　Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.