Description

　　Amazon Finance Operations is looking for an Accounts Receivables Analyst to support our continued EU expansion within cloud infrastructure services (AWS). A successful candidate will be responsible for resolving billing issues, reconcile accounts and drive monthly collection targets in cooperation with our local sales and finance management.

　　Key job responsibilities

　　Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio

　　Research, analyze and resolve the Customer’s inquiries and payment blockers

　　Reconcile AR balances, manage and resolve every financial discrepancy between our and Customers’ accounts

　　Earn customers’ and peers’ trust and build long-lasting relationship.

　　Participate to cross functional and process improvement projects

　　Create and implement standard operating procedures and process workflows. Analyze, recommend and implement process improvements

　　Collaborate with the Global Finance Operations team, stakeholders and internal business partners in other world’s regions

　　Timely report via weekly metrics and provide status updates on customers’ accounts and projects

　　Participate in operational excellence activities

　　Continually look at ways to improve the customer experience

　　Base pay for this position starts from EUR 1,700+ gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

　　A day in the life

　　Prepare daily aging report

　　Strategize the portfolio

　　Fix the root cause and collect

　　Work with internal and external stake holders for better resolution

　　Provide visibility to the leadership

　　We are open to hiring candidates to work out of one of the following locations:

　　Bratislava, SVK

　　Basic Qualifications

　　Fluent English

　　Previous Account Receivables, Account Payable, Customer Care, or other customer facing work experience

　　Extensive knowledge of Finance and Accounting

　　Direct and concise communication skills

　　Strong record of managing customers’ disputes.

　　High level of punctuality and attention detail.

　　Ability to stay focused while performing repetitive tasks for extended period

　　Ability to take initiative, meet tight deadlines and prioritize workload

　　Proficient in Excel

　　Preferred Qualifications

　　Degree in Finance, Accounting, Business Studies or other directly related areas

　　SQL and Business Intelligence tools

　　Continuous Improvement qualification

　　Additional European Language

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.