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Senior Engineer- Customer Experience
Senior Engineer- Customer Experience-March 2024
Chicago
Mar 28, 2026
About Senior Engineer- Customer Experience

  Description

  There has never been a more exciting time to join United Airlines. We are on a path toward becoming the best airline in aviation history. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations worldwide with millions of customers and thousands of employees, we have a unique responsibility to uplift and provide opportunities where we work, live, and fly. We can only do that with a truly diverse and inclusive workforce. And we are growing – in the years ahead, we will hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package to keep you happy, balanced, and well-traveled. Are you ready to travel the world?

  Technical Operations/Maintenance

  In Technical Operations, we lead the charge in maintaining and overhauling our aircraft. From skilled aircraft maintenance technicians to meticulous engineers, planners, ground equipment and facilities teams, and supply chain experts, we form a dynamic team dedicated to excellence.

  The salary for this position is $89,680 to $134,981, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

  Bonus Eligible: Yes

  At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

  Job Overview and Responsibilities

  As a Senior Engineer- Customer Experience, you will dive into complex aircraft design, operation, maintenance, and performance challenges. Utilizing a structured, logical, and analytical approach, you will define maintenance programs, configuration criteria, and serviceability standards, ensuring safe and legal operations. Your role involves analyzing and implementing regulatory requirements, evaluating the impacts of modifications on reliability and performance, and justifying fleet decisions for efficient cost, asset utilization, quality, and reliability.

  You will not just manage projects; you will author, design, test, and oversee them, providing on-site technical support and collaborating with customers and external organizations. Your responsibilities include developing sophisticated solutions, managing project implementations, and acquiring FAA approvals.

  United values diverse experiences and perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications makes for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes! We always seek individuals who will bring something new to the table!

  Qualifications

  What is needed to succeed (Minimum Qualifications):

  Bachelor’s degree in engineering (Mechanical, Electrical, Aerospace) or equivalent work experience.

  3-5 years at an engineering level or similar role in the industry.

  Confirmed understanding of airline or OEM operations.

  Knowledge of CFRs, airworthiness design criteria, and aircraft and equipment characteristics.

  Ability to interpret complex engineering and OEM documents.

  Highly detailed project development and management for regulatory compliance modifications.

  Effective communication skills.

  Familiarity with large retrofit projects

  Legal authorization to work in the United States without sponsorship.

  Successful completion of the interview process.

  Ability to travel 30-50% domestically and internationally.

  What will help you propel from the pack (Preferred Qualifications):

  Confirmed experience with general ATA Chapters or equivalent, spanning aircraft systems, structures, power plants, and avionics.

  Electrical Load Analysis (ELA) experience at an airline.

  Project Management experience

  Electrical Experience

  United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions. Please contact [email protected] to request accommodation.

  Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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