Were looking for an engagement marketing specialist who can make an immediate impact on our team. In this role, you will combine your current knowledge of email marketing skills, in-product messaging and data operations to support our overall marketing initiatives. You will work with our fellow marketing rockstars all over the world, as well as cross-functionally across other departments for their messaging needs. You will be helping to provide strategic approaches on targeting, deployment times, coordinating global campaigns, and helping to reach our targets with efficient email and in-product messaging campaigns.

　　Responsibilities:

　　Create, schedule and deploy Email and In-Product Messages campaignsWork with stakeholders across company to ensure on-time asset delivery and campaign executionAid in list uploads, targeting, manage opt-out requests subscriber profile updatesQA all campaigns to ensure content, links, and copy are correctAssist in maintaining and managing Marketing databases (Email and In-Product Messages), ensuring data accuracy, integrity and compliance with data protection regulationsBuild, analyze, and communicate data and reports to business end-usersSupport optimizing performance through A/B testing, personalization, creative, and dynamic content managementAssist in documentation of internal best practices and process development documentation

　　 Requirements:

　　2-4 years experience in email marketing or in-product messagingStrong working knowledge of HTML/CSSMUST have hands-on experience with Email Service Provider. (Eloqua or Marketo STRONGLY preferred)Excellent project management skills and attention to detailAbility to manage multiple projects with multiple stakeholdersExperience working cross-functionally with other teamsGood knowledge of CAN-SPAM and GDPR regulationsSalesforce, Eloqua, and Pendo experience preferredStrong data operations skillsAbility to work flexible hours when needed to

　　Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.