Senior Director, Implementation & End User Adoption (hybrid)

　　Tandigm Health, a transformational leader in population health management, is looking for a Senior Director, Implementation and End User Adoption in the greater Philadelphia area.  We offer a competitive compensation and benefits package and are proud to share a culture of diversity and inclusion.

　　Our Senior Director of Implementation and End User Adoption plays a pivotal role in driving the successful integration and adoption of new technologies within Tandigm. In this role, you will bring your deep understanding of technology solutions, excellent communication skills, and ability to collaborate across departments to ensure seamless implementation and user adoption.  You will bring 5+ years of experience in technology integration, adoption, change management, or a related role with demonstrated leadership of cross-functional teams in the delivery of new business capabilities.  You will be responsible for strategizing, planning, and executing technology adoption initiatives, as well as measuring their impact and continuously improving the adoption process.

　　Essential Functions

　　Develop end to end Implementation playbook to support both technology and strategic projects.Develop and execute comprehensive technology adoption strategies aligned with the organization's goals and objectives.Manage relationship between end user and application.Collaborate with cross-functional teams to identify opportunities for leveraging technology to drive business value.Work closely with project teams to create detailed implementation plans, including timelines, resource allocation, and potential risks.Ensure that technology implementations align with business processes and requirements.Engage with department leaders, key stakeholders, and end-users to understand their needs and concerns related to technology adoption.Build strong relationships to facilitate collaboration and buy-in throughout the adoption process.Collaborate with Learning & Engagement to design and deliver effective user training programs, workshops, and resources.Provide ongoing support to end users, addressing questions and issues related to technology adoption.Define key performance indicators (KPIs) to measure the success and impact of technology adoption initiatives.Analyze adoption metrics, gather user feedback, and propose improvements to enhance adoption rates.Stay updated with industry trends, best practices, and emerging technologies relevant to the organization's needs.Recommend enhancements to adoption processes based on feedback and evolving business requirements.Ancillary

　　Consistently exhibits behavior and communication skills that demonstrate Tandigm's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.Uses, protects, and discloses Tandigm's patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and protects Tandigm assets from unauthorized access, disclosure, modification, destruction, or interference.Performs other duties as assigned.Required Qualifications:

　　EDUCATION:

　　Bachelor's or Master's Degree in Business Administration, Information Technology or other related field or equivalent work experience

　　EXPERIENCE:

　　5+ years of experience in technology integration, adoption, change management, or a related role.Demonstrated leadership of cross-functional teams in the delivery of new business capabilitiesStrong understanding of various technology solutions and their applications within the organization's context.Demonstrated experience in leading and collaborating with cross-functional teams.KNOWLEDGE, INTERPERSONAL SKILLS, ABILITIES:

　　Excellent interpersonal and communication skills, with the ability to convey technical concepts to non-technical audiences.Must embrace and exemplify the core vision and values of Tandigm HealthProficiency in project management methodologies and tools.Familiarity with change management frameworks and practices.Analytical mindset to assess adoption data and make data-driven decisions.Strong problem-solving skills and adaptability to evolving technology landscapes.Strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint) as well as MS ProjectSolid organizational skills including attention to detail and multi-tasking skills.Ability to effectively influence peers and other stakeholders without direct reporting relationships.*COVID-19 Requirements: *

　　Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment.  Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

　　Equal Employment Opportunities (EEO):

　　Tandigm provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

　　Search Firm Representatives Please Read Carefully:

　　Tandigm Health, LLC does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.