Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

　　When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

　　Join Visa: A Network Working for Everyone.

　　Job Description We are evolving and elevating our Global Payroll & Equity Administration function, within our People Solutions team and is seeking a highly experienced and strategic Senior Director for Global Payroll and Operational Excellence. The self-motivated leader will play a pivotal role in ensuring the experiences and services we deliver within our Global Payroll & Equity Administration function are designed, delivered and maintained at the highest levels of efficiency and effectiveness. 

　　We want our Global Payroll & Equity Administration function to run like a business and treat our employees like customers. We are seeking a creative and dedicated business leader, who will fit with our fast-paced, collaborative culture, within in a highly matrixed, global environment. They will leverage strong vendor framework, advanced analytics, and digital technology to identify and execute improvement initiatives that help our operational team optimize processes, improve efficiency, enhance the employee experience and create capacity for scale.

　　They will partner with our global service delivery leaders across the Global People Solutions team to assess, measure and optimize standardized, automated and fit for purpose solutions that deliver continually improved processes across the enterprise. This leader will be a hands-on leader, with proven track record in Global RFP, vendor change implementation and HR digitalized process transformation, who has the eye for details and strategic vision to help us build a roadmap to get there.

　　Essential Functions

　　Strategy Development: Develop and implement a comprehensive service delivery excellence strategy that aligns with the company's objectives and values. This includes supporting the implementation of a Global Payroll Strategy, leading the team through process transformation, and deploying the project team resources to support global people team projects and strategic initiatives across Visa.Stakeholder Engagement: Collaborate with People Business Partners, Centers of Excellence and employee base to understand needs and ensure that service delivery aligns with customer expectations. Serve as a change champion within the business, supporting management/cross functional decisions by facilitating communication of changes to employees and leading the change management initiatives from inception to deployment and hypercare.Process and Service Analytics: Analyzes data from various sources (internal systems, feedback from key stakeholders, and customers) and proposes remedial action based on findings.Vendor Management: Oversee relationships with third-party service providers, ensuring they meet and maintain established performance standards. Review Vendor ISAE3402 / SOC 1 and/or SOC 2 reports and provide sign off or recommendations to payroll leadership and audit team.Continuous Improvement: Identify areas for process improvement and efficiency enhancement, implement best practices, and drive a culture of continuous improvement within the service delivery teams. Focus on business performance that eliminates waste, improves customer experience, increases quality, and contributes to VISA's financial resultQuality Assurance: Establish and maintain quality assurance processes to ensure that service delivery meets or exceeds predefined quality benchmarks and adheres to best practices.Performance Metrics: Develop and monitor key performance indicators (KPIs) to measure the effectiveness of service delivery, making data-driven decisions to enhance quality and efficiency.Knowledge Management: Design and lead execution of the strategy to curate and maintain global content within a knowledge base specific to people-related topics to ensure consistent and accurate information is delivered to employees across multiple regions.Team Management: Lead a broad, high-performing, and cross-functional team by providing mentorship, guidance and support to achieve departmental and organizational goals. Support operational team members and help them understand, adjust, and grow within a culture of continuous process improvement.Compliance and Quality Assurance: Ensure that Global Payroll & Equity Administration processes are delivered in compliance with relevant laws and regulations and that quality control standards are met. Lead Audit activities (SOX, Internal Audit, other financial regulatory audits) on behalf of the Global Payroll & Equity Administration function. Conduct auditing of implemented projects to ensure that process improvements are sustained and recommend a plan to correct any misalignment.Technology Integration: Leverage technology and systems to optimize HR service delivery, implementing new tools and platforms as needed.Demand and Capacity Planning/Forecasting: As Visa grows and evolves, and as we optimize and automate, forecast shared service human capital and automation demands to ensure our resources are deployed where they deliver the most value.Insights Reporting: Researches, analyzes, and prepares monthly/quarterly reports on trends, new initiatives/services and current program goals and progress.  

　　This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

　　Qualifications Basic Qualifications:

　　12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

　　Preferred Qualifications:

　　15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience8 years or more experience in Global Payroll operation management, with proven track record in successfully managing Global Vendor RFP, Global Vendor Change implementation related projects, etc.8 years or more People manager experience in leading mid to large size team (10 or more), remote experience will be a plusUnderstanding key domains of equity administration and payroll controls, including audit and compliance management, change management, vendor control management, and system (change) controlsExperience redesigning and simplifying processes to increase impact and ROI. Successfully led end-to-end process improvement projects, identifying enhancement opportunities, implementing solutions, and measuring results.Experience with and knowledge of change management principles, methodologies, and tools.Exceptional communicator, written and verbally, with outstanding active listening skills.Proven ability to coordinate and lead cross functional workgroups.Experience working with ambiguous data from diverse sources to identify trends, discover root causes, and justify improvement opportunities. Seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes and respond with composure and effectiveness.Experience influencing stakeholders across levels in dynamic organizations on long-term solutions.Power-user with process mapping tools (e.g., Visio) preferred.People Operations in a Shared Services model experience preferred.Proven experience implementing and adhering to best practices in knowledge management.Demonstrated ability to communicate effectively with internal and external stakeholders.Organizational process management, Project Management and Lean / Six-Sigma experience is preferredUnderstanding financial and operational fraud risk management Additional Information Work Hours: Varies upon the needs of the department.

　　Travel Requirements: This position requires travel 5-10% of the time.

　　Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

　　Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

　　Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

　　U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 163,600.00 to 225,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.