Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone from emerging artists to global brands everything they need to craft and deliver exceptional digital experiences! We're passionate about enabling people to build moving and powerful images, videos, and apps, and to transform how companies interact with customers across every screen.SkillsWe are looking for an individual with high initiative, a strategic approach, and customer experience strategy talent. Principal Digital Strategist is a digital-native professional with experience crafting and executing consumer experiences for Adobe customers. This leader role will focus on organization strategy, design and program delivery.Strong executive presence and interpersonal skills, withabilityto engage and encourage senior executives.Lead and drive sophisticated cross-functional teams towards clear, efficient, and accountable decision making and customer value delivery.Develop strategies that address client's organization capability evolution, cultural advantage, and technology fitness.Regularly connect with customers to identify customer needs and requirements. Synthesize findings into tests.Collaborating across multiple functional domains (Adobe and customer) fluently and easily, and leading difficult conversations to logical and objective conclusions with an action plan to move forward.Evaluate measurement criteria to identify trends and drive improvements in organizational performance,including:customer happiness, operating efficiency, and product qualityDevelop and implement tailored programs that provide continued value to the customer, ensure renewals and drive long-term account growth for broader customers.Evolve Adobe Customer Solutions capabilities to remain a relevant offering and deliver customer value. Lead, coach and mentor Digital Performance Strategy team members on the OD/OE capabilities and customer leadership.Experience7+ years' experience in leadingorganizationalchange and digital strategy for a top management consulting firm, top digital agency or top digital marketing consultancy.3+ years of experience leading customer success, relationship management or management consulting organization with validated, quantifiable experience delivering on significant business value, large transformation activity or material portfolio of businessWillingness to travel (amount will depend on your location and industry specialization)Adobe LifeAdobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We will ensure that individuals with disabilities areprovidedreasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Discover more about working at Adobe:Glassdoor Names Adobe Top 20 Best PlacesToWork:Adobe Life Magazine:Adobe Digital Index:Our compens