Description

　　NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

　　At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

　　Job Summary:

　　Leidos is seeking a Senior-level Desktop Support Technician to support a government site in Dahlgren, VA as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

　　Primary Responsibilities

　　Assist junior technicians in resolving complex issues

　　Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)

　　Serve as backup to the Site Operations Lead

　　Basic Qualifications

　　US Citizen

　　DoD Secret Clearance

　　HS diploma with 5+ years of prior relevant experience

　　Valid DoD 8570 IAT Level II: Security+ or higher Certification

　　Must demonstrated expertise in IT Enterprise Operations

　　Experience with Microsoft Windows OS, version 10

　　Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

　　Basic network troubleshooting skills

　　Excellent customer service skills

　　Excellent oral and written communication skills

　　Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders

　　Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time

　　Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets

　　Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)

　　Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required

　　Preferred Qualifications

　　Organized and detail-oriented

　　Strong leadership skills

　　Self-motivated/ self-directing

　　Strong collaboration, prioritization, and adaptability skills required. Relationship building

　　Ability to manage and prioritize own work, and that of their team

　　Independent decision making

　　Analytical thinking; thinking out of the box

　　Ability to effectively communicate with all organizational levels (SME to Senior Management)

　　Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

　　Pay Range: $75,000.00 - $78,000.00

　　Pay Range:

　　Pay Range -

　　The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

　　Original Posting Date:

　　01/23/2024

　　While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

　　REQNUMBER: R-00127253

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.