About The Role & Team

　　The Subscriber Lifecycle Analytics team is looking for a Senior Data Analyst who will help to measure, understand, and take action to mitigate subscriber churn across a growing ecosystem of Disney’s streaming service offerings (Disney+, Hulu, and ESPN+). Our team masters exploratory data analysis, advanced reporting, data visualization and storytelling to deliver actionable insights and provide recommendations to drive business decision-making. This team collaborates cross-functionally across the Direct to Consumer organization as well as with stakeholders from business units across The Walt Disney Company to generate insightful, compelling, and strategic analyses. This role will build strong relationships and partner closely with Finance, Business Operations, Business Strategy, and other Analytics teams to ensure the business understands complex retention trends and implications for strategic decision making. The team’s work will drive the development of business and operational plans that are expected to have broad influence at all levels of the organization.

　　What You'll Do

　　Communicate complex trends and churn drivers to a wide array of business stakeholders with varying technical expertise from operational teams to executive audiences, both in oral presentations and via written reports

　　Partner closely with business stakeholders (Product, Business Operations, Finance, Marketing etc.) to identify and unlock opportunities for improved subscriber retention

　　Create and maintain operational dashboards in Tableau and Looker to understand performance over time, enable efficient exploratory analysis, and equip partners with self-serve tools

　　Translate complex business questions into SQL including proper cohorting, calculations, filtering criteria and/or aggregations

　　Partner with Data Science teams to uplevel analyses using clustering/segmentation, regression modeling, and/or predictive modeling

　　Key Qualifications

　　5+ years of strategic analysis to inform product or business decision making

　　3+ years of hands-on analytical work experience with SQL (ETL ownership, complex transformations, development of “analytical” datasets)

　　Strong analytical skills with the ability to apply business strategy to data analysis and recommendations

　　Ability to think strategically, analyze and interpret first and third party information

　　Experience manipulating large data sets and interpreting data trends using a multitude of disparate data sources and tools

　　Expertise with data exploration and data visualization tools like Tableau or Looker

　　Strong analytical and technical skills to troubleshoot issues, analyze the cause, quickly come-up with possible solutions, document the changes, and communicate organizational impact

　　Strong experience in documenting the data requirements, data strategy, data rules (standardization, cleansing, and validation)

　　Nice To Haves

　　Experience in the streaming media industry and/or supporting a direct-to-consumer or subscription-based product

　　Experience in the technology industry and knowledge of how to build and implement data products

　　Experience presenting data stories to executive audiences

　　Experience operating in an SDLC environment and deploying code

　　Required Education

　　Bachelor’s degree in Analytics, Computer Science, Statistics, Economics, Mathematics, Marketing, or related fieldThe hiring range for this position in Santa Monica, CA is $112,600 to $151,000, and in New York, NY is $118,000 to $158,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

　　Job ID: 10076554

　　Location: Santa Monica,California

　　Job Posting Company: Disney Direct to Consumer

　　The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.