Who we are

　　American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of personal accident insurance, property casualty insurance and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide security.

　　About the role

　　What you need to know:

　　The role of A&H Senior Complex claims adjuster is a dynamic and exciting position in an international environment. Working within the Accident & Health claims team you will be part of a highly motivated and experienced claims team, based in our office which is located in Brussels.

　　Functional Responsibilities:

　　As A&H Senior Complex claims adjuster you will contribute to our success by a timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense, providing a high standard of customer service.

　　Role description:

　　Execution of the A&H Claims strategy and goals given by the Manager;

　　Represent AIG interests with key customer and take responsibility for delivering the claims value proposition, technical skills or seniority to join an external meeting and add value;

　　One of point of contact for A&H claims for internal stakeholders (Underwriting A&H) & external stakeholders;

　　Handling a portfolio of around 300 files (Travel, Personal Accident, Personal Lines) : gathering relevant information, determine coverage, assessing and quantum analysis.

　　Insight in various areas, including large losses, claims trend data and accountable for A&H claims contribution to the combined ratio in the context of Indemnity and Expenses;

　　Adhere to and embed the Company’s risk policies, Statement of Operating Standards and any AIG policies, audits, controls and ERM procedures;

　　Follow best practice claims practice in every facet of the A&H claims process, from loss notification to final payment, fraud oversight to recovery;

　　Ensure a reputation of A&H Claims excellence and service delivery in the marketplace. Establish and maintain excellent levels of customer service, with particular attention to:

　　Responsiveness – speed of service delivery

　　Quality of service rendered

　　Client prioritization

　　Supervision booking of all the TPA’s bordereaux (mostly via Accenture) and reconciliation with accounting + Supervision of the transferred procedure of booking to Accenture.

　　What we are looking for

　　We are looking for a professional who is passionate about working in a dynamic, international environment within the world’s leading companies. You are a hands-on person with an open and critical mind, client focused and you know how to work efficiently. You are also a teamplayer who attributes to a nice and enthusiastic work atmosphere. We value a diverse background of experience, culture, and thought.

　　Leadership Skills:

　　A&H claims experience required

　　Drive a culture that promotes excellence, collaboration, diversity and inclusion

　　Ability to manage a broad range of stakeholders.

　　Collaborative approach across functions. Knowledge of / ability to navigate through AIG

　　Technical Skills and Expertise:

　　Experience of working in a highly regulated environment including ownership of internal control framework

　　Ability to identify trends and loss causes

　　Able to work in an International Environment

　　Established strong relationships with customers and intermediaries

　　Demonstrated business acumen and skills

　　Core Competencies:

　　Effective interaction with UW, brokers and clients

　　Team spirit

　　Driving total cost of claim & outcome improvement

　　Making decisions that are in the best interests of AIG, its clients, distribution partners, shareholders and other stakeholders

　　Knowledge and practical application of the Belgium regulatory environment

　　Strong service focused culture

　　Problem solving abilities

　　#LI-AIG

　　Offer

　　AIG offers a competitive primary and secondary benefit package based on experience and function level accompanied with other advantages like global career opportunities and extensive training and personal development programs.

　　We are an Equal Opportunity Employer

　　It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

　　We are an Equal Opportunity Employer

　　American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

　　To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

　　AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected] . Reasonable accommodations will be determined on a case-by-case basis.

　　Functional Area:

　　CL - Claims

　　Estimated Travel Percentage (%): No Travel

　　Relocation Provided: No

　　AIG Europe S.A. (Belgium branch)

　　At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

　　But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

　　Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) . These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release.