Why join Stryker?

　　We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

　　Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

　　Know someone at Stryker?

　　Be sure to have them submit you as a referrral prior to applying for this position. Learn more about our employee referral program

　　We are seeking a Senior Clinical Account Manager to join Vocera, you will play a pivotal role in leading the Clinical Account Manager team while actively managing the NSW/ACT territory. This role will be working with customers across NSW, and will involved a degree of travel. There will also be management of two direct reports.

　　This is an exciting new career opportunity for experienced nurses, physiotherapists, osteopaths, scientists, paramedics, radiographers, or anyone whos worked in the clinical field looking to progress in the customer success space.

　　The Clinical Account Manager's role is to drive customer utilisation of the Vocera Platform through education and engagement with key stake holders and clinical teams.

　　This position is a blend of team leadership and hands-on clinical account management, emphasizing the importance of people management, strategic execution, educating the customer and fostering strong relationships with healthcare organisations.

　　Key Responsibilities:

　　Team Leadership:

　　Lead and mentor the Clinical Account Manager team, fostering a culture of collaboration, innovation, and continuous improvement.Act as a player-coach, actively managing the ANZ Clinical Account Managers team.Ensure the team meet KPIs

　　Strategy Implementation:

　　Ensure the effective execution of Vocera's strategic initiatives within the assigned territory.Educate and drive the utilization of the Vocera Platform among healthcare professionals.

　　Relationship Management:

　　Establish and maintain strong relationships with healthcare organizations to drive platform adoption and usage.Provide ongoing support and guidance in establishing and maintaining Vocera Governance committees.

　　Training and Education:

　　Collaborate and run super user training for customers.Enable customers to create and develop training programs and educational resources.Work with healthcare systems to establish internal structures for autonomy and long-term sustainability.

　　Customer Partnership:

　　Partner with customers to facilitate and enable the Vocera Journey, addressing their unique needs and challenges.Redirect Vocera issues to appropriate support channels, such as Sales Team, Technical Support, and Professional Services.

　　Data Utilisation:

　　Support the use of Vocera Analytics/Reporting data to understand system use and identify areas for improvement. QualityKnowledge on and commitment to quality standards of the Vocera Platform.Ensure commitment to quality and compliance to our quality standards by driving a quality culture in teams and day to day activities.

　　Critical Requirements (e.g. skills, experience, qualifications):

　　Bachelor's degree or equivalent Proven people leadership and management experience5+ years of customer success, account management or related experience • with complex products or platforms5+ years of direct patient care experienceExperience building and delivering educationExcellent presentation and interpersonal communications skillsStrong relationship building skillsAbility to effectively work remotely as part of a dynamic teamBasic knowledge of computer operations and ability to use MS OfficeHealthcare experience for the region or healthcare IT industry is an advantageProof of full COVID-19 vaccination required.

　　Desirable Requirements (eg: skills, experience, qualifications):

　　Further studies in business, customer success management or educationExperience as Clinical Account Manger or equivalent

　　About Stryker

　　Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better.

　　The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

　　More information is available at stryker.com