Overview

　　Intuit has five company wide 'Big Bet' strategic initiatives; you can access more information on all five 'Big Bet' initiatives here. Number 2 of the 5 'Big Bets' is Connecting People To Experts (Big Bet #2), through which we strive to be the virtual expert platform connecting people to experts, building confidence for people at moments of truth. To fulfill this strategy, we are building out an innovative customer success expert network, at massive scale, for a proliferating array of services. The Expert Supply team is focused not only on delivering a diverse pipeline of experts to meet our multi-year growth demand, but on driving innovation in labor models that meet the future of how experts prefer to work.

　　What you'll bring

　　Experience leading, collaborating with and influencing stakeholders across the organizationComfort with ambiguity and a well-honed ability to bring structure where none existsStrong communication and interpersonal skills and a track record of achieving results through mutually beneficial relationships with external partiesComfort setting and holding teams to high expectations, and having tough conversations when neededTechnical aptitude to develop requirements and interface with Product teamsAbility to adapt your style to a wide range of stakeholders and situations, and to changing business priorities and environmentsData-driven with strong analytical skills, and the ability to quickly assess performance, identify opportunities, and implement solutionsCritical thinking skills, to be able to assess problems from multiple angles, come up with novel solutions, anticipate obstacles and identify their solutionsProven, solid decision making process, balancing principles and data along with judgmentDemonstrated experience as a true self-starter that can quickly and independently assess business requirements and become a trusted leader and subject matter expertStrong written communication skills, with the ability to distill complex information into clear summariesTeam player who is willing to jump in, quick to adapt, and loves to wear multiple many hatsExperience with any of the following is a plus:Working with/on the supply side of a two-sided network Experience working with/in the tax or accounting field Experience as a leader within a contact center/customer service environmentExperience managing a third party partner

　　How you will lead

　　The key responsibilities of this position include owning a number of key sourcing strategies/programs for the Expert Supply Strategy team, partnering with stakeholders across the business along with external parties to bring impactful solutions from idea to implementation to scale. The right candidate will do this by:

　　Identifying and onboarding new and breakthrough partnerships with external organizations that can help accelerate the innovation and implementation of expert supply strategiesPartnering effectively with leaders at all levels of these external organizations to define goals, drive win-win solutions and build relationships based on shared goals and mutual respect.Working collaboratively with a wide array of internal cross-functional partners on the design and implementation of strategic programs Displaying extreme ownership of all aspects of execution, diving into the details to ensure programs are set up for success end to end, establishing and running effective meetings, and problem solving creatively through any obstacles that ariseCommunicating complex business requirements to technical teams and working together on the design of solutionsCommunicating technical requirements and partnering with product teams to develop solutionsSynthesizing and leveraging data to continuously measure success and understand improvement opportunitiesDriving partner and program innovation in an environment supportive of hypothesis testing and learningConstantly prioritizing to execute multiple streams of work concurrentlyChampioning change, creating and embracing novel solutions and supporting others in adopting themBuilding for scale, establishing sustainable processes and integrating programs into the broader Intuit organization as they mature

　　Responsibilities for this position will likely evolve over time, so we're looking for a flexible team player who loves working on new and different challenges. This position will report to the Group Manager of Customer Success Expert Supply Strategy.