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Senior Claims Technical Specialist - Liability
Senior Claims Technical Specialist - Liability-March 2024
New York
Mar 29, 2026
About Senior Claims Technical Specialist - Liability

  Primary DetailsTime Type: Full time

  Worker Type: Employee

  THE OPPORTUNITY

  This opportunity is to manage the complete investigation, evaluation and resolution of assigned portfolio of complex latent injury claims, including environmental, mass tort, construction defect, aviation, habitability, and any other claim potentially triggering multiple policy periods. Engages, directs and manages external advisors and vendors including legal service professionals, discovery vendors, and consultants across a highly complex portfolio of matters.

  PRIMARY RESPONSIBILITIES

  Manage a diverse portfolio exclusively of high severity claims which includes conducting fact, liability and loss investigations and interpreting insurance contracts in an effective and efficient manner

  Conduct efficient fact and coverage investigations for purposes of analyzing insurance policies and drafting and issuing timely reservation of rights and coverage position letters

  Evaluate and negotiate the resolution of assigned claims in a timely manner, within appropriate authority and in accordance with applicable laws, regulations, statutes, best practices and Department of Insurance (DOI) compliance

  Drive the highest level of customer care, responsiveness, and satisfaction when managing

  assigned claims to deliver superior claim outcomes

  Collaborate with outside representative counsel to formulate litigation strategy ensuring

  achievement of desired outcome and effective litigation management strategies

  Direct and manage external advisors and vendors including legal service professionals,

  discovery vendors, and consultants

  Oversee projects and planning surrounding departmental initiatives to achieve strategic objectives

  Analyze, develop and determine appropriate case reserves on all assigned claim files and

  recommend changes where necessary to ensure actuarial accuracy

  Advise on specific latent injury areas of specialization and coordinate efforts to disseminate information and guide learning and thought leadership in those areas; serve as the subject matter expert

  Represent QBE by participating in and attending industry seminars or authoring articles pertaining to latent injury subjects

  Collaborate with Underwriters to identify, understand and address novel or complex risks to appropriately price and negotiate terms including participation in sales calls and requests for proposals (RFPs)

  Manage relationships with external vendors to deliver accurate, timely, and cost effective solutions

  Take ownership of personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization

  Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility

  PREFERRED QUALIFICATIONS

  Education: Bachelor's Degree or equivalent combination of education and work experience

  Experience: 8 years relevant experience

  PREFERRED COMPETENCIES/SKILLS

  Generate original, innovative solutions to difficult or unusual situations

  Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim

  Financial and business acumen and awareness of financial responsibility

  Quickly change direction when working on multiple projects or issues

  Properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures

  Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

  Assume a methodical approach to a given situation and develop a systematic procedure as a response

  Develop effective negotiation strategies and prepare a plan of action

  Build and capitalize on beneficial internal and external relationships including competitors

  Actively contribute towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice

  Build and establish constructive and cooperative working relationships and open lines of communication

  Utilize effective communication skills to influence and persuade decision makers

  Manage a diverse and extensive portfolio of latent injury claims with varying levels of complexity and activity

  Collaborate with internal resources to resolve difficult claims situations and drive resolution opportunities with internal and external stakeholders

  PREFERRED QUALIFICATIONS

  Education: Master's Degree and/or Juris Doctorate

  EXPERIENCE

  Experience handling and/or litigating coverage for latent injury matters including environmental, mass tort, construction defect, aviation, habitability, and any other claim potentially triggering multiple policy periods

  Advanced experience in other segments of commercial lines industry, including agency, retail or wholesale brokerages, third-party administrator, risk management, legal or other

  roles

  Advanced experience in diverse industry segments that present claims and risks including, for example, manufacturing, real estate management, construction, and aviation

  PREFERRED KNOWLEDGE

  Advanced working knowledge of current and possible future commercial lines products, policies, practices, trends, technology and information affecting the business and organization; knows how the business works

  Advanced working knowledge of relevant latent injury claims legal and technical knowledge for all US jurisdictions

  Advanced working knowledge of insurance policy and contract language

  Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources

  Advanced working knowledge of experts in field of concentration, including attorneys, mediators, judges and experts

  About QBE

  We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.We believe this is our moment: What if it was yours too?Your career at QBE - let's make it happen!https://www.linkedin.com/company/qbe-north-america/

  TRAVEL FREQUENCY

  Infrequent (approximately 1-4 trips annually)

  PHYSICAL DEMANDS

  General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

  DISCLAIMER

  To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

  The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

  Compensation

  Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs

  Annual Salary Range: $98,000 - $146,000

  AL, AR, AZ, Fresno, CA, CO (Remote), DE (Remote), FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV and WY

  * * * *

  Annual Salary Range: $108,000 - $161,000

  CA (Remote, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA

  * * * *

  Annual Salary Range: $123,000 - $183,000

  San Francisco CA, NJ and New York City NY

  Benefit Highlights

  You are more than your work - and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

  We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

  QBE recognizes that exemplary benefits extend beyond benefits coverage and compensation. Flexibility in your working environment is important to maintaining balance and QBE is dedicated to ensuring employees achieve personal and professional integration by providing the opportunity for hybrid work arrangements.

  How to Apply:

  To submit your application, click "Apply" and follow the step by step process.

  Equal Employment Opportunity:

  QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

  Equal Employment Opportunity

  The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.

  Minimum Salary: 31200.00Maximum Salary: 31200.00Salary Unit: Yearly

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